High Latency During Peak

Support Technical Support
1

Lately I’ve noticed I’ve been getting high latency (both world and self) between 90ms to 250ms during 7pm to 11pm. I’ve reset my modem a few times (and speeds are normal) along with switching to IPV6 for connection. Is there anyway I can resolve this as currently it’s making raiding very difficult for me at the moment/

2

Can you post a WinMTR

  1. Download WinMTR
  2. Extract the contents of the .zip file to your desktop.
  3. Open the WinMTR folder, then open the folder that matches your version of Windows (32-bit or 64-bit) and run WinMTR.exe.
  4. Enter the IP address you want to test in the Host field. Select a game from the dropdown below for a list of IP addresses.
    Note : If multiple IPs are listed, run a WinMTR test for each IP address.
  5. Click Start , then launch the game you’re testing. If no connection issue is found in the first 5 minutes, restart the test.
  6. When a connection error occurs, play for at least 5 more minutes, then click Stop in WinMTR.
  7. Click " Export Text " and save the .txt file to your desktop. Name this file WinMTR.
    open the file above select all copy and past to this thread
    The Americas
    137.221.105.2 (US West)
    24.105.62.129 (US Central)
    Oceania
    103.4.115.248

If it will not allow you to post the whole thing post it on pastebin.com just post the last section of the link see the highlight section below .
https://pastebin.com /y47kBy74

3

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
router.om - 0 96 96 0 0 0 0
10.4.4.221 - 4 85 82 9 44 279 41
173-219-252-218.suddenlink. net - 4 85 82 10 45 282 41
173-219-252-240.suddenlink. net - 3 89 87 11 43 283 42
173-219-252-118.suddenlink .net - 4 85 82 10 46 283 41
173.219.232.216 - 3 89 87 33 70 303 66
173-219-152-173.suddenlink. net - 3 89 87 34 70 306 68
173-219-152-172.suddenlink. net - 3 89 87 36 71 303 68
eqix-ix-ch1.blizzard. com - 4 86 83 32 70 313 37
ae1-br02-eqch2.as57976. net - 3 89 87 26 60 291 56
be2-pe01-eqch2.as57976. net - 3 89 87 36 72 305 70
chi-eqch2-ia-bons-02.as57976. net - 4 85 82 26 64 295 57
24.105.62.129 - 3 89 87 25 60 294 57
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

4
WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 47 47 0 0 0 0
10.4.4.221 25 24 18 0 18 37 19
173-219-252-218.suddenlink.net 13 31 27 12 19 50 20
173-219-252-240.suddenlink.net 13 31 27 11 22 56 14
173-219-252-118.suddenlink.net 13 31 27 11 21 60 15
173.219.232.216 13 31 27 35 47 87 45
173-219-152-173.suddenlink.net 13 31 27 25 31 50 34
173-219-152-172.suddenlink.net 13 31 27 37 48 84 45
eqix-ix-ch1.blizzard.com 13 31 27 31 47 131 34
ae1-br02-eqch2.as57976.net 19 27 22 26 41 136 35
be2-pe01-eqch2.as57976.net 13 31 27 37 46 75 46
chi-eqch2-ia-bons-02.as57976.net 14 30 26 28 38 71 32
24.105.62.129 9 35 32 27 36 67 44
6

Right now my ping is normal, should I post a log tomorrow when it normally spikes?

7

Yes post during the issue

8

I ran the three trace routes, hopefully this helps solve the issue.

Had to put it in a pastebin since it wouldn’t let me post it directly here due to trust levels.

pastebin .com/ B7aKjFG9