After spiking 2k-5k world ping every time I play without any real rhyme or reason I finally just had to cancelled my service with centurylink. I thought they also had my area’s market cornered, but after living here for 3 years I didn’t do enough research and finally found another provider last week. Maybe @blizzard can give me 2 month’s of game time plus the difference in costs to install a new internet service due to hours and hours of painful interruption and disconnects. In addition you can also pay for the hours I’ve spent on the phone with CL trying to correct this issue every single week. Seriously what a way to vilify your customer’s loyalty. I wish I found this forum sooner I wouldn’t of dealt with it for so long.
2 Likes
I SHOULDNT HAVE TO PAY FOR A VPN TO PLAY THE GAME. Blizzard we need to know if this is for sure on their end. can we get conformation please
5 Likes
Centurylink user here as well on the west coast and I have high latency problems around 6:00-8:30PM PST which is quite frustrating to play with as these are the times my mythic raid starts, I typically am around 60-80ms and with the spikes I am at 200-300 which is very hard to play with.
4 Likes
Just a quick note : Call of Duty is being effected by this at the same times. After paying $100 for a game, and subbing monthly for WoW , this is an unbelievable situation that is lasting far too long. At this stage, unsubbing to WoW after 15 years is a definite and asking for a refund for Shadowlands since I play to raid and can no longer do that – is strongly on my mind.
Please update us with an ETA when it will go back to normal and hire people with competency to do their jobs in a timely fashion.
1 Like
I talked to Centurylink for about 3 hours today (a hour and a half was to verify my account because they are complete idiots) They say its because our “ports are not forwarded” I told him “HeS sO StUpId” And hung up
1 Like
Century link customer here as well. As of the last week or so every night now, (not just the teus thurs like it was before) im getting almost 300ms ping. PLZ FIX THIS
2 Likes
Tracing route to 24.105.62.129 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms 192.168.0.1
3 22 ms 21 ms 22 ms 65-131-220-254.mnfd.centurylinknet [65.131.220.254]
4 36 ms 21 ms 21 ms mnfd-agw1.inet.qwestnet [75.160.81.9]
5 32 ms 37 ms 32 ms cer-brdr-02.inet.qwestnet [67.14.8.73]
6 * * * Request timed out.
7 * 52 ms 52 ms 4.69.142.178
8 268 ms 220 ms 230 ms blizzard-en.ear7.chicago2.level3net [4.7.196.134]
9 220 ms 225 ms 225 ms ae1-br01-eqch2.as57976net [137.221.69.33]
10 228 ms 219 ms 220 ms be1-pe2-eqch2.as57976net [137.221.69.69]
11 223 ms 222 ms 223 ms 24.105.62.129
Had to leave out the periods before net at the end due to your system thinking it was a link to a external website
1 Like
10th day in a row of lag.
5 21 ms 20 ms 21 ms 63-235-41-90.dia.static.qwest .net [63.235.41.90]
6 * 44 ms 44 ms ae-1-3508.ear7.Chicago2.Level3 .net [4.69.142.174]
7 237 ms 258 ms 239 ms BLIZZARD-EN.ear7.Chicago2.Level3 .net [4.7.196.134]
8 299 ms 217 ms 229 ms ae1-br02-eqch2.as57976 .net [137.221.69.35]
9 217 ms 224 ms 231 ms be2-pe2-eqch2.as57976 .net [137.221.69.73]
10 228 ms 230 ms 236 ms chi-eqch2-ia-bons-04.as57976 .net [137.221.66.15]
11 234 ms 232 ms 233 ms 24.105.62.129
1 Like
First time I get to play in months due to work and school - and I get this nonsense.
Tracing route to 24.105.62.129 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 192.168.0.1
3 17 ms 4 ms 5 ms stpl-dsl-gw20.stpl.qwest .net [207.109.2.20]
4 4 ms 4 ms 5 ms stpl-agw1.inet.qwest .net [207.109.3.153]
5 3 ms 3 ms 2 ms 216-160-19-2.mpls.qwest .net [216.160.19.2]
6 * * * Request timed out.
7 208 ms 213 ms 218 ms BLIZZARD-EN.ear7.Chicago2.Level3 .net [4.7.196.134]
8 206 ms 200 ms 206 ms ae1-br02-eqch2.as57976 .net [137.221.69.35]
9 205 ms 213 ms 216 ms be2-pe1-eqch2.as57976 .net [137.221.69.71]
10 217 ms 216 ms 201 ms 24.105.62.129
1 Like
Just got off the phone with centurylink. They said its 100% on blizzards end. Im starting to think so as well. It lags even with my VPN. Blizzard come on…
3 Likes
After a several weeks of it working on IPV6 it is now back to high latency. So what ever it is you are doing it would seem all you are capable of is breaking things further. It has always been clear where the problem is and no amounts of Traceroutes or Winmtrs “All of which are showing the exact same thing” is going to help, that’s just a ploy to keep the customer feeling like we are helping and you are actually doing your jobs.
1 Like
Your vpn could be routing you through the same location. If you read anything anyone has posted you will see that this is a LEVEL3 ISSUE, not centurylink or blizzard. Centurylink could solve it by rerouting us, blizzard can only solve it by moving their servers.
1 Like
Yep this is still currently a issue and makes it tough to raid. Reached out to century link but there customer service it horrible to where i want to tell them to jump in a whole. Is there even a fix other than a vpn and what is a good vpn for the az area
2 Likes
Just to note, Level3 is owned by Centurylink.
1 Like
Day 11 in a row.
5 21 ms 22 ms 21 ms 63-235-41-90.dia.static.qwest. net [63.235.41.90]
6 * * * Request timed out.
7 171 ms 174 ms 178 ms BLIZZARD-EN.ear7.Chicago2.Level3. net [4.7.196.134]
8 203 ms 175 ms 171 ms ae1-br01-eqch2.as57976. net [137.221.69.33]
9 175 ms 171 ms 170 ms be1-pe2-eqch2.as57976. net [137.221.69.69]
10 185 ms 186 ms 186 ms chi-eqch2-ia-bons-04.as57976. net [137.221.66.15]
11 188 ms 189 ms 183 ms 24.105.62.129
2 Likes
> |------------------------------------------------------------------------------------------|
>
> | WinMTR statistics |
>
> | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
>
> |------------------------------------------------|------|------|------|------|------|------|
>
> | router.lan - 0 | 1196 | 1196 | 0 | 0 | 4 | 0 |
>
> | mo-184-6-96-1.dhcp.embarqhsd.net - 0 | 1195 | 1195 | 4 | 4 | 9 | 5 |
>
> | wrbg-agw1.inet.qwest.net - 0 | 1196 | 1196 | 4 | 5 | 78 | 5 |
>
> | dvr3-brdr-01.inet.qwest.net - 0 | 1195 | 1195 | 18 | 20 | 57 | 18 |
>
> | No response from host - 100 | 239 | 0 | 0 | 0 | 0 | 0 |
>
> | ae-1-3508.ear7.chicago2.level3.net - 100 | 240 | 1 | 0 | 85 | 85 | 85 |
>
> | blizzard-en.ear7.chicago2.level3.net - 0 | 1195 | 1195 | 165 | 211 | 694 | 228 |
>
> | ae1-br02-eqch2.as57976.net - 0 | 1195 | 1195 | 162 | 210 | 335 | 207 |
>
> | be2-pe2-eqch2.as57976.net - 0 | 1195 | 1195 | 162 | 206 | 231 | 207 |
>
> | 24.105.62.129 - 0 | 1195 | 1195 | 164 | 207 | 232 | 208 |
>
> |________________________________________________|______|______|______|______|______|______|
>
> WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
1 Like
I talked to them no joke for 2 hours today. They claim they dont own it.
3 Likes
Can confirm, same conversation with support at Centurylink.
2 Likes
It appears they rerouted again. We will have to see if tonight is awful. But the base levels of this path are worse then the previous ones.
4 40 ms 41 ms 40 ms phn4-edge-03.inet.qwest .net [67.14.135.82]
5 * * 50 ms 63-235-42-82.dia.static.qwest. net [63.235.42.82]
6 * * * Request timed out.
7 55 ms 55 ms 82 ms 4.7.26.166
8 74 ms 74 ms 73 ms ae1-br01-csla1.as57976. net [137.221.89.33]
9 122 ms 99 ms 73 ms xe-0-0-1-3-br01-eqla1.as57976. net [137.221.65.30]
10 73 ms 73 ms 73 ms et-0-0-2-br01-swlv10.as57976 .net [137.221.65.69]
11 73 ms 74 ms 73 ms 137.221.65.133
12 74 ms 74 ms 74 ms be1-pe1-eqch2.as57976. net [137.221.69.67]
13 75 ms 75 ms 74 ms chi-eqch2-ia-bons-02.as57976. net [137.221.66.11]
14 76 ms 74 ms 75 ms 24.105.62.129
1 Like
No, the last time it was routed, it was through LA, and much worse.
2 Likes