High home latency and world latency

Fugg-frostmourne · August 10, 2022, 11:43pm

Hi guys

Over the last couple of days I’ve noticed both my home latency and world latency consistently sitting around 160ms - east coast AUS, connecting to Oceanic datacentre on 103.4.115.248.
Tested with multiple characters, with and without addons, powercycled modem.
Consistent ping to google DNS at around 10ms, no weird network activity when viewing Ethernet via Task Manager, single network connection - no VPNs or anything.

Traceroute and winmtr below for perusal

Tracing route to 103.4.115.248 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.99.101
2 11 ms 10 ms 10 ms 110-175-214-105.static.tpgi.com.au [110.175.214.105]
3 10 ms 9 ms 9 ms AU-NS-1813-IPG-01-Eth-Trunk25.tpgi.com.au [203.220.35.33]
4 15 ms 15 ms 16 ms syd-gls-har-int1-hu0-3-0-3.tpgi.com.au [203.221.3.67]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.99.101 - 0	363	363	0	0	14	0
110-175-214-105.static.tpgi.com.au - 0	363	363	10	11	27	10
AU-NS-1813-IPG-01-Eth-Trunk25.tpgi.com.au - 3	337	330	9	10	20	10
syd-gls-har-int1-hu0-3-0-3.tpgi.com.au - 0	363	363	10	14	30	16
Destination network unreachable. - 100	80	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
No response from host - 100	73	0	0	0	0	0
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Keen to hear any ideas. Thanks!

Ironecho-malygos · August 11, 2022, 7:46am

I am having the same issues only my ping jumps between 200 and 500 regularly. Have tried every trouble shooting suggestion I can find. Have reinstalled Windows and WoW. It’s there with and without addons. With and without 3rd party antivirus. I am at a loss. Any help would be much appreciated. I am in Kansas, US on Malygos server. Only WoW has this problem for me. Every other on line game works fine.
Here’s my trace route:
Tracing route to 24.105.62.129 over a maximum of 30 hops

1 3 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 17 ms 18 ms 19 ms ip-205-161-23-57.nckcn.com [205.161.23.57]
4 14 ms 13 ms 12 ms 66.232.204.29
5 20 ms 24 ms 18 ms 12.250.17.65
6 35 ms 40 ms 40 ms kc9mo22crs.ip.att.net [12.123.130.106]
7 35 ms 200 ms 45 ms dlstx21crs.ip.att.net [12.122.28.57]
8 32 ms 31 ms 31 ms dlstx409me9.ip.att.net [12.122.100.105]
9 642 ms 34 ms 30 ms 12.244.90.238
10 573 ms 67 ms 70 ms ae1-br01-eqda6.as57976.net [137.221.74.33]
11 * * * Request timed out.
12 69 ms 71 ms 65 ms et-0-0-0-pe02-eqch2.as57976.net [137.221.69.49]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Darksong-moonrunner · August 11, 2022, 5:17pm

I’m having a similar issue except that my home ms stays where it should (around 26) and my world ms seems to just continue to add to itself? It will gradually go up and the number never comes back down. It’s to the point where I can’t even play the game any more as my world MS will be in the thousands while my home ms is 26.

I have tried restarting my router, updating the firmware on my router, calling my ISP to have them check for hiccups on their end (there were none), using the scan and repair tool on WoW, deleting my WTF folder, disabling all addons, closing out of every program that uses the internet except WoW, checking my network activity in Task Manger to make sure its not being overloaded, running tracert which ALWAYS shows that my ms in WoW is 26 even when it is peaking in game.

This started with the season 4 patch and is happening in no other games and with no affect to any of my other internet services or websites. Please fix this Blizzard.

Jetsum-echo-isles · August 11, 2022, 5:43pm

Post a WinMTR instead of a traceroute. Run the WinMTR for 5 to 10 minutes while you are experiencing the issues.

Darksong-moonrunner · August 11, 2022, 8:56pm

I ran several tests on each IP for WoW (West and Central), each time my world MS was in the several hundreds (couldnt get it up to the thousands like last night). This was out in the world and bgs. None of the tests reflected the world MS I was getting in game but here are the results from one of them.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.0.1 - 0 | 920 | 920 | 0 | 0 | 0 | 0 |

| mlx1.clmamoxi.socket,net - 0 | 920 | 920 | 0 | 4 | 17 | 13 |

| mlx1.clmamoxr.socket,net - 0 | 920 | 920 | 0 | 4 | 47 | 12 |

| mlx1.clmamoxh.socket,net - 0 | 920 | 920 | 0 | 4 | 33 | 12 |

| mlx1.clmamoxv.socket,net - 0 | 920 | 920 | 0 | 5 | 35 | 1 |

| mlx1.clmamoxl.socket,net - 0 | 920 | 920 | 0 | 5 | 23 | 7 |

| mlx1.clmamoxb.socket,net - 0 | 920 | 920 | 0 | 4 | 32 | 5 |

| mlx1.clmamoxa.socket,net - 0 | 920 | 920 | 0 | 1 | 25 | 4 |

| jnpr1.kscymoav.socket,net - 0 | 920 | 920 | 3 | 4 | 41 | 4 |

| ve502.core2.mci3.he,net - 85 | 210 | 32 | 0 | 5 | 16 | 5 |

| 4.68.71.213 - 56 | 286 | 127 | 4 | 4 | 5 | 4 |

| No response from host - 100 | 185 | 0 | 0 | 0 | 0 | 0 |

| BLIZZARD-EN.ear7.Chicago2.Level3,net - 0 | 920 | 920 | 25 | 30 | 111 | 81 |

| No response from host - 100 | 185 | 0 | 0 | 0 | 0 | 0 |

| et-0-0-1-pe02-eqch2.as57976,net - 0 | 920 | 920 | 24 | 26 | 58 | 25 |

| No response from host - 100 | 185 | 0 | 0 | 0 | 0 | 0 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Elocin-mugthol · August 11, 2022, 10:19pm

This usually means the problem is with the game client or UI being corrupted.

Darksong-moonrunner · August 12, 2022, 12:30am

What would you suggest then? Think a full reinstall would help?

Fugg-frostmourne · August 12, 2022, 12:43am

Some further info -

I did some testing with wow classic and Diablo III as all they seem to be on the same datacentre - 103.4.115.248. Exact same latency ~160ms for all three.
Contacted my ISP who logged a support ticket with their upstream provider however they don’t seem to be getting any network responses to that IP address. I wouldn’t expect any ICMP responses however they’re saying their requests are simply timing out.

Is there any way to find out who the hosting provider is on Blizzard’s end? I may need to ask for a traceroute from their side to my WAN IP.

Thanks

Elocin-mugthol · August 12, 2022, 10:03am

Are you the OP? Blizzard uses Level3 as their routing peer.

system · September 11, 2022, 10:03am

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