Help with lag/DC issues

Propofol-lightbringer · January 23, 2021, 5:49pm

Hey all. I have suddenlink internet near dallas, tx. I hate them. i’m pretty sure my problem is with them, but wanted to show my winmtr files to see if there may be something i can do about my constant lag/DC issues.

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| Destination network unreachable. - 3 | 1794 | 1755 | 0 | 0 | 17 | 0 |

| Destination host unreachable. - 100 | 397 | 0 | 0 | 0 | 0 | 0 |

| Destination host unreachable. - 7 | 1582 | 1483 | 8 | 17 | 2122 | 14 |

| Destination host unreachable. - 7 | 1590 | 1493 | 8 | 17 | 2123 | 9 |

| Destination host unreachable. - 50 | 665 | 335 | 0 | 19 | 2123 | 9 |

| Destination host unreachable. - 7 | 1574 | 1474 | 9 | 22 | 2125 | 15 |

| Destination host unreachable. - 7 | 1567 | 1465 | 64 | 73 | 2177 | 69 |

| Destination host unreachable. - 7 | 1558 | 1454 | 63 | 73 | 2177 | 64 |

| Destination host unreachable. - 7 | 1566 | 1464 | 63 | 72 | 2178 | 66 |

| Destination host unreachable. - 7 | 1579 | 1480 | 64 | 72 | 2177 | 65 |

| Destination host unreachable. - 7 | 1567 | 1465 | 64 | 71 | 2177 | 70 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

this was run over quite a while…maybe 30 minutes while i was playing, then was DC’d for a while and couldn’t get back.

this next one i had 10k ping…

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| Docsis-Gateway - 0 | 372 | 372 | 0 | 1 | 30 | 1 |

| Destination host unreachable. - 100 | 82 | 0 | 0 | 0 | 0 | 0 |

| Destination host unreachable. - 16 | 249 | 210 | 8 | 15 | 231 | 9 |

| Destination host unreachable. - 16 | 248 | 209 | 9 | 15 | 248 | 10 |

| Destination host unreachable. - 59 | 124 | 52 | 0 | 13 | 52 | 13 |

| Destination host unreachable. - 16 | 252 | 214 | 9 | 21 | 260 | 21 |

| Destination host unreachable. - 16 | 253 | 215 | 64 | 73 | 302 | 71 |

| Destination host unreachable. - 15 | 257 | 220 | 64 | 72 | 302 | 65 |

| Destination host unreachable. - 16 | 252 | 214 | 63 | 72 | 286 | 72 |

| Destination host unreachable. - 15 | 259 | 222 | 64 | 71 | 287 | 65 |

| Destination host unreachable. - 14 | 264 | 229 | 64 | 70 | 286 | 65 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

anyone have any thoughts? i’m paying for 1 gig internet and constant internet issues. i actually just ordered 10 meg internet from att as that is the only other option available to me where i live.

thanks for any insights.

Skelgarer-1963 · January 24, 2021, 8:22pm

Hey there Propofol!

Thanks for taking the time to reach out and provide that WinMTR test data. The test here shows packet loss beginning from the first ‘hop’ and persisting through all subsequent hops:

This first hop is the connection from your computer to the router or modem (depending on what device you’re connecting to). Packet loss is somewhat common to see with WiFi connections, so if you are using WiFi, try testing a direct connection to the router or modem via ethernet cable. Note that we do not directly support wireless connections. If you find that WiFi is the problem, you can contact the support team for the WiFi device or the wireless router.

If a wired connection doesn’t fix the issue or isn’t possible, and the troubleshooting steps here have no impact, I recommend contacting your Internet Service Provider (ISP) for assistance determining what is causing the packet loss. They might need to adjust network-level security/firewall settings or temporarily replace the network devices in your home to narrow it down further. Additionally, I always recommend requesting to be forwarded to a “level 2 or level 3 technician” when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.

Hopefully this information has provided further insight into the situation and helps get things fixed up so you can get back to playing as normal! Let us know if you have any questions going forward.