Hey guys!
I’ve always been a hoarder, storing stuff in the bank or my bag packs, thinking it might come in handy one day. As it happens…I recently scratched some of the TCG cards I’ve been safekeeping, and the codes are ineligible 
I’ve literally spent close to 5h or more trying to decipher the codes on the 3 cards I scratched, but the blurry numbers like 2,3,5,6,8,9 and 0 just seem to merge/morph into one another to create endless permutations of possible combinations.
I’ve also written to blizzard customer support:
Attempt #1
Me:
" Hello! I recently decided to scratch the Landro’s gift I obtained from the cataclysm collectors edition. However, the code underneath is very blurry and I cannot make out the code at all
Is there a way you can provide me a new code? I can submit proof of the blurry code if you require!"
GM response:
"Thanks for reaching out to us about this!
I was not able to make out the codes myself either. >_< As such, I have escalated this to be further looked into. That being said, however, I do want to set proper expectations as this does not guarantee that the items will be granted.
We will be contacting you back directly after this is fully investigated, which can take up to 6 weeks.
I know this isn’t quite the solution you were hoping for but I do hope you have a great rest of your week."
Attempt #2
Me:
" Just want to check if this is still being followed up on!"
GM response:
" I am Game Master Liskelvor, at your service. Hope you’re doing really well!
I’m sorry to hear about your TCG card situation, we’re sure that it can be quite daunting.
The situation is under investigation, unfortunately this could take up to 6 weeks until it gets resolved.
Once the investigation is complete, you will hear from us.
Thank you for understanding.
If you have any other questions, or need anything else, just let us know. Thanks again for reaching out to us."
Attempt #3
Me:
" Could you expedite this process in any way or attempt to follow up on it please? I received the response from GM Sabranduin on March 25 that it would take up to 6 weeks to investigate and revert to me on this issue. However, it has been more than 6 weeks (May 6).
Appreciate you guys getting back to me, hopefully being able to provide the codes, or an avenue for which I can claim/obtain a replacement."
GM response:
" Game Master Valnirinee here for you today. Thank you for contacting us back, I hope you are doing well. Thank you for the time you waited for this response, we really appreciate it.
I understand that you are still awaiting a resolution regarding a physical key code, as I read from the previous responses. Let me have a look.
I did some double-checking into this request for you, and at the present moment we are still awaiting the end and a resolution.
I want to apologize for the time already elapsed, but be assured we are looking into this for you, and you will be notified as soon as possible. Again, our sincerest apologies for the delay, as it is outside our control as Customer Support.
Thank you for reaching out to us, and as always feel free to do so in the future if any issues arise.
I wish you all the best going forward, have a great week and stay safe."
Attempt #4
Me:
" Hello, I’ve submitted a ticket post but they have not gotten back to me yet. Estimated time was 6 weeks of waiting, but I think it’s been close to double that time and customer service says “they can do nothing” as it is not within their department. Hope you can investigate and help me decipher the codes, or perhaps provide me with the items itself. Thanks!
I have 2 Landro’s gift and 1 Statue generator."
Response from GM:
"Thank you for contacting Blizzard Support. This is your GM Eclipsienna, at your service.
I received your ticket about your TCG Loot Card issue.
The nature of the restriction requires me to reach out to our team for investigation. I have already reached out to the appropriate team, and it has not yet been fully investigated or has a resolution just yet.
We will be proactively reaching out to you via Battle.NET Support when they reply to the inquiry about your account.
While we will reach out to you when we have received the results of the investigation, please allow us some time for the investigation to be completed and results delivered.
Please be patient as our team are handling this for you. We appreciate your kind understanding and patience. If you require any further assistance or have any further inquiries regarding other topics, please do not hesitate to contact us once again. We will be more than happy to assist you."
Closing remarks:
Blizzard customer service apparently has went back on their promise of “this could take up to 6 weeks until it gets resolved”, and adopted the stance of “we will reach out to you when we have received the results of the investigation, please allow us some time for the investigation to be completed and results delivered”.
From my understanding, it appears that I have been put on hold indefinitely (AKA issue will never be resolved). They have neither provided a timeline nor any sort of updates to this supposed “investigation” they are conducting. Perhaps this is indeed, as quoted from them, “outside our control as Customer Support” 
As such, as a last resort, I am posting here with the hopes that someone with more experience in this field may be able to help me!
Thank you for reading this long long post xD
TLDR: Blurry TCG loot codes which blizzard does not appear to be able to help with, could someone advise me on other ways to decipher it? Perhaps using a software of some sort?