Help Interpreting MTR output?

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1

Wondering if someone could take a look at this and give me any insight. Obviously 10% packet loss isn’t good. Ultimately I’m hoping for enough information to rule in / out my local network, or rule in / out my ISP.

EDIT: Also wanted to point out that this happens sporadically.

Forum does a crap job of formatting that. Recommend pasting it into an editor.

Thanks.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                         router.asus.com -    0 |  541 |  541 |    0 |    0 |    9 |    1 |

|                           96.120.88.173 -   11 |  386 |  347 |    8 |   13 |   94 |   11 |

|be-10003-rur01.sanjose.ca.sfba.comcast.net -    9 |  402 |  367 |    9 |   13 |   39 |   10 |

|be-231-rar01.santaclara.ca.sfba.comcast.net -   10 |  398 |  362 |    9 |   14 |   46 |   13 |

|be-3651-cr02.sunnyvale.ca.ibone.comcast.net -    7 |  434 |  407 |   10 |   15 |   43 |   12 |

|be-11025-cr01.9greatoaks.ca.ibone.comcast.net -   10 |  392 |  355 |   11 |   16 |   44 |   14 |

|be-12544-pe01.9greatoaks.ca.ibone.comcast.net -   11 |  386 |  347 |    0 |   15 |   41 |   15 |

|                          66.208.216.238 -    9 |  406 |  372 |    0 |   19 |   76 |   11 |

|              ae1-br02-eqsv5.as57976.net -   10 |  394 |  358 |    0 |   33 |  540 |   28 |

|       xe-0-0-1-1-br02-eqla1.as57976.net -   13 |  364 |  320 |    0 |   39 |  741 |   27 |

|        et-0-0-29-br01-eqla1.as57976.net -   10 |  390 |  352 |   22 |   36 |  646 |   23 |

|        et-0-0-2-br01-swlv10.as57976.net -   10 |  390 |  352 |   22 |   31 |  111 |   84 |

|       et-0-0-31-pe02-swlv10.as57976.net -   11 |  378 |  337 |   23 |   33 |  121 |   28 |

|       las-swlv10-ia-bons-04.as57976.net -   13 |  358 |  312 |   22 |   27 |   55 |   28 |

|                           137.221.105.2 -   11 |  386 |  347 |   22 |   26 |   49 |   28 |

|________________________________________________|______|______|______|______|______|______|
2

Howdy Nonvolatile,

Looking this WinMTR over the 11% packet loss starts on the first hop of your ISP. This can still be caused by a modem having issues but is the least likely cause in this scenario sense the packet loss continues down the line. I would contact the ISP and have them send a tech out to check the lines, there is a chance there is a split at location or degradation in the actual lines.

If they don’t find anything on the lines replacing the modem would be the next step I would personally take in this instance.

3

Thank you for responding. Yes I have a tech coming out today. Just preparing myself for the inevitable “everything looks good on our end”.

4

Hey hey.

I hope that they are able to find what is causing the issue and get this fixed up so you can get back to playing!