I can’t get the in-game help menu to work for me. I have a character (Holomakani) on Bloodsail Buccaneers, floating in nullspace. When I log into the character, I am immediately disconnected.
It all started so innocently - I was d/c’d mid flight on the way to Aerie Peak, and dumped on the side of a mountain. I found some very nice dwarf farmers who gave me directions to the nearest bank (Ironforge). I ran up a pathway into a tunnel that seemed to head back to where I could catch a flight (Kharanos) but… the light at the end of the tunnel… so pretty… then… falling…
Humor aside, I can’t log in and play and its making me a sad panda.
Links and more links and more links and forum posts and help articles, and nowhere to open a ticket for my issue. Resetting the UI doesn’t do it, restarting the game doesn’t do it. It isn’t a UI issue - its my character floating beneath the world issue.
Okay - assume I have no idea what to click. Can you walk me through the EXACT STEPS to get to “OPEN A TICKET” - because everywhere I’ve gone it doesn’t allow me to do exactly that. I wouldn’t have made this post if I could have found an in-game option to open a ticket.
(I do appreciate the help by the way, don’t think I’m grumping at you)
When you log in to your new char, there should be a red question mark or exclamation mark on the bottom right of the UI panel i believe, click on it and follow the steps.
no lie, the report a bug system has been a tad more complicated then is used to be. Hopefully you get help soon as that would be annoying to have happened lol.
I am floating/falling in nullspace under the world. I get disconnected 2 seconds after logging in. There is no way to access the in-game menu when I get dc’d 2 seconds after logging in.
Follow the prompts starting with the “Continue” button at the bottom of the page. (The earlier steps wouldn’t be applicable because your character is so stuck you can’t log in.)
It’s not in-game. It’s on the support website. Just select the self-service option. Then select your character. Your character will then be teleported to your faction’s default graveyard. (Westfall for Alliance, Barrens for Horde)
Okay - I think I was reading this wrong. Thank you all for your patience - wish me luck. <3 (I thought Westfall was a different realm - in terms of moving a character via realm transfer)
It worked! Thank you all again for your patience and assistance.
The bloody in-game menu links me to help articles that are useless and I can’t open a ticket.
I’ve reported a bug, and will keep posting in this thread until I get a response from a GM.