My legendary staff item disappeared as I was running to pick it up. Heart of Flame faded from the game world before I could get the item into my inventory.
My raid ID is 277089031 and I have video of the kill and item disappearing here (around 9:20): https://youtu.be/2arXIU0SoZ0
The video shows me clicking on the heart of flame world object followed by no inventory appearing and the world object disappearing with the heart presumably inside it.
I can only speculate that this happens because I was channeling a cast of Greater Healing Wave while Spiritwalker’s Grace was active during the same time that I clicked the heart, but nonetheless the game deleted my item with no chance for me to acquire it or recover it and I would greatly appreciate being given it back.
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I had the same issue on Monday night (Jan 6,2025). Had my 250/250 syphoning completed, killed Ragnaros with debuff without dying, heart spawned. I went into the lava to collect the heart but it didn’t appear in my inventory when I clicked it.
I submitted a ticket for this and was told:
“In your case, if you claim the requirements were met and the item dropped and you looted it but it didn’t show up in your mail or inventory, I’m afraid that there is not much we can do about it”.
Blizzard Tech support couldn’t confirm what the bug is, so I’m not sure how to avoid it happening again.
Any help would be appreciated.
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Any update on this issue? The youtube link provided by Bovicus (https://youtu.be/2arXIU0SoZ0) has other people having the same bug issue.
Please provide some help so we can atleast avoid the bug in the future.
Was able to loot the heart this time around. I think the bug has an interaction with the loot chest, so just have your raid not open the loot chest until the Heart is in your inventory.