I’ll have to look for it, but when they caved to all the complaints about the 2-hour loot trade window, and limited that to raids, I’m pretty sure they said one consequence was that the support team wouldn’t be able to help move loot from one player to another.
(The reason may well be their tools. The modern tools are built around the 2-hour timer existing and GMs not needing to be involved, and they no longer have the old tools to essentially create the item out of thin air to give to one person while deleting the item from another.)
Here it is: