Has my account been mass reported or something?

Support Customer Support
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Unfortunately, Yashwant, one of our biggest challenges is keeping the folks who create botting and other exploitative programs from figuring out what got them detected. We do not provide specific information on what we may have found for that reason, sorry.

Keep in mind, the goal is never to remove legitimate players. It would be strange to think that we, as a business, relish in the idea of banning/suspending players. It would be a little counter intuitive in running a business.

Please close any ticket you or your friends may have opened on this matter. We will not be able to provide you with any information regarding another player’s account. The only one we will respond to is the person who received the penalty.

That would be strange, but this isn’t a court of law nor are you guaranteed due process under the the Fifth and Fourteenth Amendments of the constitution. They aren’t the same situations at all. I get the frustration, truly.

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Again, they don’t tell you the detection methods of show exact proof because that is the info botters/third party software makers want in order to evade detection. They don’t give that detailed level of info to anyone. Much like when police arrest someone, they don’t go into the details of how the detected the murderer. Not calling you a bad guy, just talking about detection techniques in general.

I am sorry, but you don’t get to talk to a person for an appeal. That only leads to people arguing with Blizz. It is not a trial and you don’t get to plead your case. What you do on appeal, is ask for a new set of eyes on the logs that back up the penalty.

False positives are rare, but happen, hence the appeal process.

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Its infuriating. Especially when you’re on old school player and remember the days where you could actually contact and hear an actual person. Everything is automated and everything feels completely faceless.

He appealed it and lost; no new information was given. We’re all just SOL trying to figure out how something like this could happen. The guys been away on holiday for over a week, I’m on a lot more than he is and I know for a fact hes not botting.
Hes wondering if he should just make a new account, and the five of us are considering quitting (as hard as that would be). I left this game right after Cataclysm and I’m utterly shocked at how bad and slow the customer service dept has become. The 1-800 numbers literally direct you to websites and hangs up. The GM’s are dismissive, unhelpful and take hours to even get a single response. I heard you guys had switched to RCR awhile but I thought you could still talk to real people. Hes even forum banned so he cant ask on here.

Not an attack on you but the people hes been dealing with over the last 5 hours.

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The appeal is to have someone look over the case, not give info to the person. It’s not there to get whatever info on whatever program they seen from their end.

It gotten much faster than it were in the past - taking around 24 hours to get an answer from the GMs. In the past, like Cata, it would take weeks, up to a month, to get back to because everyone and their dog would file tickets under the sun about everything. So they had to put in a new one to get folks the help they need and not answer “Tell me a joke” tickets.

As with the tickets, folks would call in for whatever reason they felt they think a GM could help with. Like with getting killed in an PVP event, lost loot to someone or just to rant at them. It took so long to get someone by phone that folks often gave up for hours on hold. The incoming line were full because everyone wants to talk to a person on a phone.

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Blizzard has always done appeals via the ticket process, not the phone line. It was never acceptable to phone in to appeal. That is one of the many reasons they shut the phone line down years ago. People kept calling for Bugs, Appeals, game complaints, suggestions, etc. The phone line was for Account issues (like missing authenticator, email reset, etc), purchase issues, and some Tech issues. It was constantly full of others who did not realize that.

Now the system directs people to the proper channels - and Live chat and Phone callback are available for Account Access, Billings, and Tech! Just like they were before. Only now they don’t have people clogging those up with stuff the CS staff can’t help with.

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Yes, those “good ol days” where people would just open tickets for anything, asking for a GM joke or for hints about how to complete a quest, and wait times could be 3-5 days for people with actual needs.

The days when anyone could call the phone number just to abuse the people answering the phones, and legitimate issues wouldn’t be able to even join the queue.

Yes, I’m glad things have evolved and gotten light years better.

Nothing is automated, especially in these situations. You simply don’t like the response your friend has been given.

Quite frankly? It’s not your concern. What happens to his account is between him and Blizzard.

As for “knowing for a fact”, it’s nice that you want to stick up for your friend, but I would caution you to take a step back. We’ve seen plenty of people who swear up and down that their friend was doing nothing wrong, only to be the one humiliated when more information comes to light.

Let your friend work it out with Blizzard.

There are no 1-800 numbers for this issue. That’s the distant past. They use a call back system now, so you don’t have to wait on hold. Those are for Billing and Tech Support issues, not appeals.

No, you simply don’t like their responses.

When it is needed, an employee has every means to contact you. It’s not needed in this situation.

He seems to have an issue with following the rules.

His ONLY avenue is to keep appealing. It’s not a court of law to plead his case. It’s to have a different set of eyes look at it. They will when they get to his place in queue. He is able to continue appealing until they tell him the matter is fully closed.

Your ONLY avenue is to let your friend do what he needs to do.

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[/quote]
As with the tickets, folks would call in for whatever reason they felt they think a GM could help with. Like with getting killed in an PVP event, lost loot to someone or just to rant at them. It took so long to get someone by phone that folks often gave up for hours on hold. The incoming line were full because everyone wants to talk to a person on a phone.
[/quote]

I don’t care. You’re a major gaming company pulling in millions in revenue. You should have a real customer service. You should be required by policy to give real information about a ban; I don’t care if it gives information to botters. You’re banning an account and that player should at least be able to see in clear screenshots evidence as to why. And if he wants to rant on the phone for hours you should hire more staff.

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Nothing is automated? Remember the time Asmongold got silenced in chat after saying “I love WoW”?

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Yash can your friend post in this thread? Sometimes the blues will look and make sure the ban that was issued was kosher.

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No hes forum banned.

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Forum posting is a privilege for an active account, and right now, rightly or wrongly, his isn’t an active account.

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He was squelched, not silenced. There is a difference. The squelch system was put in when they put in right-click>report. It was put in as a way to help limit the damage gold-sellers cause. it was not added after silences were added. It just took the streamers years to find out about it.

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They do. Not liking how they operate is your issue.

You can certainly suggest this in the General Discussion forum. Don’t hold your breath for it to be changed anytime soon.

Quite frankly, you likely wouldn’t understand any “screenshots” they provide. GM’s don’t operate with the same user interface that you play the game on.

Not at all. No employee deserves to be ranted and yelled at by a customer.

You are not paying attention to the context of the discussion. Bans/suspensions/silences are not automated.

There is an “automatic” squelch that can happen, if a high enough percentage of players in the chat channel report for spam. That’s because the spam feature if meant for gold sellers and compromised accounts.

After a squelch is applied, an actual GM reviews it and will apply a silence, if warranted, or remove the squelch.

This all has ZERO to do with your friend’s situation.

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If you want to rant on your phone, rant to your friends than. The GMs ain’t being paid to be yelled at by players who think they should be allowed to forever reason. More to the point, this is a gaming company, they’re not here to take anything like this from a given player, regardless of how much a player paid.

And no, how much money a company made doesn’t magically mean they don’t have overhead cost, bills to pay, people who work for them to getting their paychecks, restocking supplies, upkeep of the building and ground, etc. But yes, making millions in revenue means none of things matter anymore.

And to answer you about the “required by policy” thing - no, they are not required to give any info related to giving info on bans, other than the fact the person is action. No, them telling you what program were used isn’t helpful to them and only to botting programs. No, a player isn’t going to get what they want because the info for who know what reasons.

By the by, I’m a player like you, I don’t work for Blizz.

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IMO, it’s probably best to put a pin in this specific conversation for now. Accurate information has been provided, so I honestly don’t see anywhere for it to go but down. :frowning:

…apparently I’m not the only one who thinks so.

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Alright, I think this is quickly delving into non-productive. The appropriate means of appealing an account action is for the user to submit an appeal ticket. These forums are not a means of contacting in-game support or a means to appeal.

Good luck.

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39

If you have this issue, try logging in, see if it is resolved. Looks like a few accounts may have gotten caught in a sweep, in error.

I do apologize for the inconvenience. If you find yourself still suspended, you are certainly welcome to leave an appeal open for further review. If you currently have a ticket open for an appeal and your license is no longer suspended, you are also free to close that ticket as it was already addressed.

Thanks!

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