Back in the day, I would get a response that lightened the mood, and at least made me feel better even when there was nothing they could do. Now I get the same 3 canned responses, that already include all of the steps I explained having tried, and on the 3rd one, they just resolve the ticket. There is a difference between cynicism and realism. Sadly, the world got soft about 10 years ago, and now everything is offensive.