I have job security cause I busted my backside building my company in 2004 and have made it my goal to continually grow. Before that, I worked for big names, and each of them took opinions. Never did anything with them, but they took opinions. It is not my job to sympathize with a company I have willingly supported for 19 years and spent more than $50k for self entertainment. But, it’s not a lot to ask to get quality customer service from any company. You said you were in food service. How many folks would come back willingly if you have a canned response to their concerns at the table? Anyway, we’re just gonna keep the status quo, and I am going to find another topic to chat in. Aside from folks opinions on this, their CS sucks, so I’ll just have to live with it.
OP: I am sorry we derailed your topic and I hope you take the “Instanced” options mention to have your RP. No one should have to tolerate harassment, or be ignored by the company who allows it.