My guess is that this has to do with a certain thread from the General Discussion (GD) forums.
If so, I read the entire thing and here’s my advice as a long-time poster here in the CS forums:
First and foremost, if a player is placed on ignore, not only does it ignore that person (and their account) but all the mail from it too. The only real exception to that might be deleted characters. So if the ignored person deletes the character that’s been ignored, I believe it removes the ignore.
That said, she really needs to follow this advice:
- Do not respond to the other player in any way. Despite some “suggestions” from GD, neither she nor any guildmates should reply at all to this person. They (everyone this other player contacts) NEED to have this person on ignore, no excuses.
- The report in the mail option is NOT the same as reporting ongoing harassment. A ticket needs to be put in every single time this person contacts your guildie. Every time. And it has to come from her.
- If this other player really has someone else in the guild and they want to find them, they need to document everyone in the guild and kick anyone they don’t “know”.
- For those involved, they need to have a good read over the following Blizz post:
Spotlight on: Harassment
Blizz would not let this go on for so long if the right steps are being taken. Please be sure to have your guildie read this and the link above. It’s important if they really want this to stop.