It’s absolutely not a solution. I don’t even recruit through chat ever. Don’t intend to start now because Blizz can’t fix what they’ve broken.
As for how these become tickets … some of us have stretched some of the options given for opening a ticket just a little so that we can submit one. But I have no idea how creating new bug report threads helps except that we can commiserate about how frustrated we are that we cannot take advantage of the influx of new and returning players to recruit for our guilds with a new expansion nearly here.
I have actually given them the url of this bug thread. They told me they’ve passed it on to the developers.
Just out of curiosity, I wonder how many of us have gotten North American support staff responding? I am in the U.S. and both of my tickets have been answered by people from Europe.