Guild bank missing items - what happened?

Okay I’ve had a reply by a blue on my post in the EU forums:

This is the main, useful part:

I have to say … I’m really grateful to Felranys for sticking with us through this and keeping us informed - even if it has just been “sorry, we don’t know yet”. The fact that there has been virtually no interaction from blues here on the US forums is just so sad and feels a bit disrespectful.

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