Wait. Do you work for US Blizzard Customer service?
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No Iād probably lose my mind having to deal with customers lmao
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Not complete without someone thinking a company can never make mistakes and have to always be absolutely perfect.
Quiver and me actively make posts criticizing blizzard consistently.
However, when they outright tell you they did everything they could and you chastise them for that, youāre the one in the wrong.
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This. The covenant has been broken between Blizzard and their customers.
The people who knew not to break that covenant seem to no longer be working there.
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(post deleted by author)
I think it deserves chastising when the most that can be done is very little, when it shouldnāt have to be. There should be snapshots and logs kept of these things, and the fact that there isnāt reliable of either of those is very alarming. If anything it needs to be a wake up call that more data needs to be kept on their end in case something catastrophic happens again.
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In the HISTORY of this 20 year game nothing remotely close to this has EVER happened. And the fact that they arenāt even offering some kind of compensation as a good will gesture is just a punch in the face. They quality of the game has been diminishing at rapid rate for quite a few years now and this is showing how bad it is. Despite having āmore staff than everā they keep making worse and worse problems.
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Again I just do not believe that there are not logs of all activities that mutate items in the world, right down to the individual item, its owner, etc. Of all the things to log, this is the most important one second only to authentication.
The first thing you do when you discover a problem that is going to involve deep log diving is to make a copy of the relevant logs so that they arenāt expired out while you still need them.
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It worries me immensely that the thing that breaks yāalls trust in the company is some digital items going missing.
And not the dozen or so real life controversies including data leaks and privacy violations the company has had occur.
But you do you, I guess? Lol.
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You should stop digging.
Only a fool pays a corporation for a service/product that does not work.
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I donāt know why this surprises people. They managed to push a prepatch build that just forgot to include shaman and paladin talent updates, and then pretended they meant to do that. Clearly, rushing War Within is having an impact on their operations standards.
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Please point out where they admitted they didnāt do that.
Please. Iāll wait.
Muting the thread. Yāall just wanna complain to complain lol.
I definitely agree ā¦ my overall take on this is that the hard delivery date promised earlier in the year just didnāt include time needed to actually do the work.
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Are you lacking that much of a brain? You realize what the precedent being set by this is right? If they canāt even find data from under a month ago whoās to say other aspects of our accounts are safe? Whoās to say that someone canāt just easily get into our account data and steal information like our credit card information? You need to wake up and stop defending this because it sets a HORRIBLE reputation for what could happen.
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This is literally the place to air grievances about this kind of thing. Expecting people not to complain when hundreds of people have had potentially years of collecting wiped from existence with no hopes of recovery is just crazy.
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Muting the thread. Yāall just wanna complain to complain lol.
I meanā¦ yes? I just lost 8 guild bank tabs full of items Iāve been collecting for years. And Blizzard said āSorry canāt do anything, heres a stack of runeclothā
I feel like a good old fashioned community complaining is warranted.
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Blizz be like
https://youtu.be/SiL2AjOtjZI
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If your Black Qiraji Battle Tank goes away, you send in a ticket, and Blizzard responds, āIām sorry we have no record of it and it will not be restored,ā thatās fine, right?
Literally all WoW is, is your stuff. The only way that there is any evidence that you ever played the game is your stuff. People run raids to get stuff. People farm to get stuff. People do things for 1000s of hours to get stuff. Stuff is everything.
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This is NOT what we are seeing. Many of those items being bricked, since they BOP to the person opening the mail and others are chargeless. Also, they seem to think āsomeā means majority. Because the majority is not what is being returned.
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Thereās a difference between āWe did what we could for half the stuff missing from your 8 tabsā and āhereās 40 healing potions.ā
Or, in the case of my personal guild bankā¦ āWe did what we could for an entire tab of missing unobtainable items and transmogsā¦ hereās nothing.ā
Nothing, Maizou.
Nothing.
And for the guild?
40 healing potions. Not the expensive rare mounts and transmogs we picked up for event rewardsā¦ healing potions.
Look, I get it. Logs canāt stay forever. But this is justā¦ demoralizing.
And thereās nothing they can do about it either. They canāt give us gold for that. It injects too much into the economy. They canāt get the items back. What else is there? Nothing.
So I just canāt trust Blizz now. I understand that this was a huge major change to Stacks. But even Old Republic didnāt screw up their stuff this much when they implemented Legacy banks, new guild stuff, consolidated servers and account wide bottomless mats storage.
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