Someone already posted this: Please ignore trolls.
Like Vacancy just wrote, this thread is not just about the data loss, but the loss of trust too. Why pay a company that chooses to screw you and won’t restore data from a backup? If you honestly believe they don’t have a backup - why pay a company as sloppy as that? They can restore characters deleted years ago, and yet they can’t take the time to write a script to sort through guild banks from a backup?