In case you are wondering why so many think they could have restored more, but didn’t. Here is why:
The bug appeared at a certain point in time, everything there, then not. The gbank log stopped at that point, meaning all items were accounted for as going in, but none were withdrawn, they poofed without any notation on the log. It seemed pretty straight-forward just to look at any snapshot of the deposits previous and note anything that was missing without a withdrawal notation.
Trusting the company, we went through the proper channels to get this acknowledged and fixed. Our thread grew and we saw the bug listed in open items. All seemed to be going okay and we were alarmed, but had no doubt it would be fixed.
Then the bug was closed as fixed, but no notification was sent to the thread that we were all sent from CS to create. The CS tickets all pretty much said the same, “CS can’t help with this, go to the bug forum”. We started to worry, but still figured such a trusted company would handle it, or perhaps overlooked something. We started to re-escalate CS tickets, and emotions started to elevate. The thread kept growing with more and more people noticing the problem. Thousands of posts. People began getting more urgent in their please for some notification or clarification in the bug forum.
3-4 weeks later with people commiserating daily about what could be going on, sharing any snippets they received from their CS tickets in hopes to spread whatever info we could get (it was contradictory, but we stayed hopeful). We didn’t know whether to touch our gbanks or not, some CS tickets said we could, some said not to. People started to feel very ignored and emotional at the lack of any clarification as to what was going on. We knew it was acknowledged, being investigated, then closed. We had no idea it was still under investigation until we were made aware of the French forum blue post.
The French post, said they were still investigating the issue of missing items. We still had nothing past the bug closure on the US forums, but it gave us hope.
People doubled down on requesting any official status on the US Bug Forum. This is when things got a bit catty with the message that we had not been ignored. Yes, we have been ignored. We have been sitting for weeks sharing info and CS snippets in order to stay hopeful and finally found the first shred of any info that they were still working on getting our stuff back, by accident!!! Yes, we were ignored. If you actively send everyone with this problem to a single location (over 500 people with over 800 banks mentioned), then never notify anything there or in the open issue/bug report, you ARE ignoring them.
Fast forward, and we see this post from Linxy, not on the bug forum where we were all sitting every day…on the general forum as new update. This is the first official US notification and it says: sorry, thx bai!
This is why we are pissed. This is why people quit, unsubbed, got refunds for TWW, etc.
Everything we have been told is contradictory, vague, and borderline untruthful. Its under investigation, then closed. It’s okay to use your gbank, don’t use your gbank. We are sending you back your items, BOE bags were originally sent BOP, all items with charges have 0 charges, some items sell price reduced to 1copper. “Incomplete restoration for some guilds” = barely complete restoration for ALL guilds.
No armor, weapons, mogs, toys, pre-launch expansion flair items (haunted memento, etc) , mounts, pets, gold, could be returned. No grey keepsake or personal letters were returned.
After waiting so long and then finding some hope after stumbling on the French post, we are greeted to this faceless, issue diminishing message on the General forum. Not being part of this issue and reading that, you would think that we waited a while, but got most everything returned. That this would be a welcome resolution to this “ongoing” issue.
That is NOT what happened.