You know what, I’d forgive the millions of goldvalue and sentimental value some of the items had if they just came out and said “We lost the items because of our own incompetence and our personal failures as developers. Our systems are so archaic and poorly managed, maintained and iterated upon, it was only a matter of time before a drastic change sparked a catastrophic problem. We have no excuse.”
I want them to - own - it. Tell us straight up they failed us, and failed us hard. None of this “We are working hard to restore the mehh mehh blah blah blah” garbage. They just are looking to spin the wheels long enough to convince us the car is still moving when its clear we’re upsidedown in a ditch and sinking fast.
Are there any more waves of mails coming, because what I can tell is that the majority of the items did not come back, which is the total opposite of the announcement where it´s said “some” might not find their way back.
If people lost 7 tabs of items and all they receive is some silk cloth and a few bags, stuff that is pretty much worthless… I mean cmon, you can not be serious Blizzard.
As I said before, right after the items disappeared, you should have shut down the game until you recovered and secured all the Data logs, before they were overwritten and forever lost.
It´s pretty clear by now, that you sacrificed the items in the Gbank, so you could release the pre patch and make the wales happy that bought into early access.
This in my opinion, is a huge slap into the face of people affected, some of those have played your game for 20 years, they made it to what it is. Without these people the company would be worth only half today, if at all, you owe them everything and because of that, you have to do something now to compensate.
And don´t even start with a week free gametime, that is not a compensation but another insult.
I’d accept them allowing us to pick one unobtainable mount or transmog item we can have for each bank tab that got wiped. If you’re going to ask for ludicrous compensation … think big.
How can you replace a letter from a deceaced guild member?
You can not!
I do not think that they even have the Data of the mounts or patterns / items that were in Vanilla, that got lost with the rework in Cata. Personally, I just don´t see how giving me a mount from WOD, would even be worth calling a “compensation”, same applies for gametme.
All that has no value, it´s the personal stuff that is gone, but also the Vanilla items, that have so much memorable stories attached to them.
What’s the point? They’ll just ‘accidentally’ delete it from your collection when the next xpac launches.
It’s not just that they lost everyone’s banks, it’s that they’ve lost our confidence in them and in the system. What is worse is that they don’t seem to care. They posted a weak apology Fri afternoon, hit the go button for restoring-some™-items.exe and went home for the weekend.
The simple fact that Classic WoW exists says they didn’t lose it.
I also agree about the letters. I had personal letters from people I used to play with many years ago. All of those letters directly related to things we did in game, like planning progression raids or what zones we want to quest in, saying “hi, i miss you”, or other various things. They don’t seem like much on the surface, but they were from people I cared deeply about, and can no longer play with. Some quit for good, and some are now deceased.
The letter I miss most is the one from my ex; it was about how excited they were for the following evening where we would be finishing the campaign in one zone we were questing in together. I read that letter in the morning, then found out that afternoon they were dead from their own intentional actions. I know it might just be a silly letter in a game, but it was the last actual communication we had. The fact it got lost on account of this bug is bad enough, but the blatant disregard for any condolence to the people affected is insulting and disrespectful to say in the least. I will NEVER forget this from Blizzard … ever.
I still haven’t received any items for one of my alt guilds. All 6 tabs in that guild bank are empty. Which is odd cause when this first started only SOME of the items were missing. Yet when I looked again at the guild bank the other day, every tab was empty.
Another alt guild bank has a few battle pets missing from each tab. That bank was just storing overflow from my main battle pet storage guild. Still no mail on that alt either.
One of my other guild leaders just received a Huge Ogre Cache in the mail from Blizzard. I honestly have no idea what could be missing from her guild bank.
It does show that there was communication being made elsewhere. Considering we got almost nothing on the NA side of things, I do feel that could be relevant. Brewbaker’s a bit of a drama lama but I do think that having the EU post(s) included for posterity might be helpful for future issues that may arise. I’d have to agree with them here on this inclusion.
If they weren’t trying to save it, they lost it. Even if they did save it, C and C++ c. 2000 are not 2019 C and C++, nor, especially, are the libraries they run on.
How they recreated it, who knows. It took them years. For all I know, they got data from the “private server” crowd.
Most organizations change source code management systems every 5-10 years, and that’s another way in which old code goes away. Today’s git is yesterday’s p4.
Actually, all I care about here is that this issue is surfaced to the point where players in general are aware of it.
The non game breaking fixed-in-5-days issues with delves made it to Fortune ffs. This bug that has trashed items acquired over two decades is nowhere to be known.
Actually, that’s a fair point. I did overhaul the code for a game I was making, and decided to “scrap” it, by rewriting and replicating the code in a different, more efficient engine. None of it operates online or on live servers, so it was more simplistic in that case, but still, I should have known better. It’s not the same with online servers.
Wait… so I lost millions of gold worth of items, some of which can no longer be acquired, and that garbage inscription profession item and Swift Lovebird is all I get back with a “sorry bro!”?! Are you kidding me right now?
I was actually thinking earlier today about writing an addon that would record inventories in a digestible way. CSV or whatever.
It would have to be an addon, as Blizzard’s web API doesn’t, as far as I know, have a means to see guild vault contents. So they would have to be acquired via gameplay.
TSM does a “phone home” thing where a separate app decodes Lua savefiles and sends it back to home base. Probably that would have to be the approach, except it would be local to the user’s PC only.
Be grateful for the effort your gaming service provider has given to your concerns, and have a great weekend!
For Horde players, if you have a WoD L3 Garrison, and a large mount, you can position it half-perched on the roof of the Bank hut, on the side next to the mailbox. Change the view to look at the front of the bank. Voila, you can reach both GB and mailbox without moving.
For Alliance, I suggest Darnassus, as it’s a few short steps between mailbox and GB. Speak to the Bronze dragon Sidormi(?) on Darkshore to switch it back to pre-tree burning phase. Or BC banks in Shattrath or Exodar if your GM has a speed boost usable indoors such as Shaman’s Ghost Wolf.
So your database backup systems failed us when we needed them, no long term archival in case of a catastrophic failure like your ‘technical change’ caused … got it!
