Servers are up. Product/service is working as advertised and intended. Guild bank and anything related to that have nothing to do with the product/service nor how it was advertised.
I’ll bet they have. It just wasn’t as wide spread as this.
Get your facts straight first
And customer data has been lost.
You’d lose that bet.
Which is not Stacks and Blizzard didn’t lie to me several times. You’re dismissed.
Let’s stop right there. That is not true. While “game data” is generally Blizzard’s property, the customer has rights, both according to the ToU, and local laws that may supersede ToU. Blizzard does not have the right to do whatever it wants with its customers and data. Blizzard has the right to do whatever it can contractually and legally do with its customers.
Say what you want, but you are out in the weeds here.
Some might be people hired to shape the narrative to protect a corporation. You never know. /shrug
Some of us, who lost items, have yet to have ANY items restored.
Nothing!
Nada!
Zilch!
When do we get our stuff, Bliz?
So most of the items lost were mats from 2007?
Or were they from more recent expansions?
Some observations:
Thousands of what though?
If it’s old stuff that has little or no value now is it really that big a loss?
Is legion stuff still that expensive?
I lost 98% of all mats from all expansions from all 4 guilds banks I have (one for each server).
Well Microsoft bought them so they probably make them run all their code through CoPilot and that explains everything
The fact that a CS/GM rep has a tool that shows one day of “logs” has no bearing on whether more data exists in the service.
I will guarantee you that there is nothing that has a one day log retention at Blizzard or at any other company running this type of service. There are services that don’t keep logs, for privacy/security reasons usually, but if you do log something, 3 days is the absolute minimum I’ve personally experienced, and that’s only for things that are more like metrics than data that will need to be researched for bugs, restoration, law enforcement, etc.
When GDPR came around a few years back, most companies had to reduce retention for logs containing PII, as the general tendency is to retain logs semi-indefinitely. They just don’t cost much to keep.
So far the folks who are reporting on it do not seem to be getting much if anything.
My guild got back exactly 3 stacks of DF crafting materials, out of over a hundred items and stacks of items missing.
Hopefully this will be an ongoing process. If not, then a lot of folks are going to be very sad when they get virtually nothing back, and are told they are basically SOL with no other recourse.
Not part of the product or service you’re paying for.
I have a bank guild myself.
I clean it out and vendor everything before the next expansion.
It’s currently sitting empty.
Only gold in it really, and I could pull that and put in the new account wide warbank. Just havent gotten around to doing that yet.
Maybe I’m different from others, but unless it’s something of great value, which I would have auctioned by then anyway.
edit: Just logged in to the bank guild toon
I have 1 Ginger bread cookie, 4 glasses of Ice cold milk and 127g 
so you would
Correct, but you pay a monthly fee because you have the expectation to access the part you interact with. If they stop providing that, you stop paying. It’s really not that hard to understand. The guild bank was marketed to me with certain capabilities and expectations that appealed to me. Not working as intended doesn’t mean I’m calling the cops. It means I’m not happy with the sub I pay for, as the expectation is not being met.
I’m really not sure why folks aren’t able to tell the difference between who owns pixels, and the expectation that the company sets that gets you to fork over your cash.
Crossposting, to give folks an example of what a near-worst-case is:
You might want to remove that, it was one of the ‘items’ deleted and not restored.
So the armchair lawyer didn’t actually read the EULA to understand what Blizz owns and how the laws work.
Kind of like how you never worked on Stacks, but claim Blizzard lied to me several times on how data storage works.
And here is your “local laws” portion.
B. CHOICE OF LAW; VENUE FOR NON-ARBITRABLE DISPUTES. Unless this Agreement includes express language to the contrary, all Disputes shall be governed by and construed under the laws of the United States of America and the laws of the State of Delaware, without regard to choice of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If you reside in the United States, for any claims not subject to binding individual arbitration, and which cannot be brought in small claims court in the county in which you reside as set forth above, you and Blizzard agree to submit to the exclusive jurisdiction of the state and federal courts in Orange County, California, and you and Blizzard consent to venue in and personal jurisdiction before such courts (but without prejudicing either party’s rights to remove a case to federal court if permissible). This paragraph will be interpreted as broadly as applicable law permits. If you are a (1) Canadian resident who has (2) purchased a license to a Game in Canada, other laws may apply if you choose not to agree to arbitrate as set forth above. Such laws shall affect this Agreement only to the extent required by such jurisdiction. If such laws apply, the terms and conditions of this Agreement shall be given their maximum effect. Users who access the Platform from outside of the United States and Canada, are responsible for compliance with all applicable local laws. Claims excluded from arbitration are subject to the choice of law and forum selection clauses set forth in this Agreement.
You can’t guarantee anything, because you don’t work for Blizzard nor do you work on Stacks.
Not even going to argue this further.