Well that’s super frustrating. 
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I do not expect to receive anything back, but I feel this needs to be mentioned in every thread possible by everyone affected for as long as possible to make Nigerian Prince Blizz know that it is not right to empty peoples bank accounts and pretend it is no big deal and let it go away. If every new blue buy this or buy that post has someone saying “hope this does not disappear from my storage like everything in my guild bank did” maybe those suits in the high seats will eventually ask “what are these peon talking about” and feel shame that they destroyed player loyalty, trust, and their own core values statements.
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I regularly get called a liar whenever I try to comment the issue on youtube or reddit. Nobody reads the general discussion forums. At best they’ll look at bug reports to see what’s broken. But mostly they’ll just look at wowhead and mmochamp for news. And for some reason I don’t think they’re going to report on it.
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No state run media covered tiananmen square either.
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If customer service won’t escalate, then perhaps we should start taking the issue directly to Microsoft? Maybe it’s worth a shot, I don’t know what to do anymore.
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I am pretty sure I havent stopped anyone from doing anything.
I think this shows that its just not that widespread and generally not viewed as that big of a problem. That’s probably why there wasnt a bigger response.
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Nothing we can do here, all signs point to Blizzard not paying any attention to this thread. Only thing we can do is make noise and try to get attention drawn to the issue by the playerbase at large. There’s no question those that have heard about it think its outrageous. Also many who have heard about it think Blizzard already restored most everything from the way their post was presented. Unless we get some traction, we’re not going anywhere.
Pay no mind to the trolls, particularly ones that troll exclusively in this thread. If anything you should pity them for having so little to do otherwise. Must be lonely.
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i don’t disagree with you but you’ve written a lot of words about how the recovery process might look based purely on your assumptions about what the system looks like and what data is still available
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what led you to conclude that?
“nobody is giving me the answer i want” isn’t the same thing as “nobody is looking into this”
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I understand what you’re doing with every single one of your posts, but for once, let me humour you.
This is from the last response I got (I also posted the whole thing) :
Hello Player.
Hilranfel again.
I’ve taken the time to read your request. As mentioned multiple times earlier, this is something we won’t be able to assist with. There is not further line of escalation for this matter.
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yes. what they’re trying to tell you is that they have been told by their supervisors to not escalate these tickets anymore because nothing further can be done. they’re following their procedures, not making an arbitrary decision.
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You know people can have a different opinion and not be trolling. It must just make you feel better to lob insults at people. Be better.
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Yes. As has been known for a while, and stated many times, a GM cannot generate items for you. This is a matter that only the dev team can handle, not a ticket.
GM´s have always been able to restore items.
The most common thing were quest items that you deleted, but they were also able to finish a quest for you and hand you over the rewards.
Devs could never do that, they code the game and are not responsible for customer support. What the Devs could have done, was coding a fix to the Guild Bank, so that the lost items would return upon log in.
But the manual process is always the responsibility of the GM´s, as they do have access to each of our accounts and data. They could in theory log onto your account and post a silly reply to a topic, that does not affect you.
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In the Blizzard post at the top of the thread they do say that cannot recover anymore objects.
“Due to how some of the data was lost, we’ve reached a point where the result will be an incomplete restoration for some guilds, and we do not have a way to restore the remaining missing items for them.”
Or at least that is how I interpret this. I don’t like the way it was conveyed as many players never come to the forums. I would have also preferred that they were more forthright in telling us that they were done trying to recover the objects and that some guilds, mine for example, will not have any objects recovered. And I realize that this is asking too much but Blizzard should tell the player base what they intend to do to prevent this type of debacle in the future.
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GMs have been able to restore items under very specific conditions. Namely things like the mail recovery, item recovery, and refund services that are at player discretion now used to be GM-only tools. This type of data loss where their logs do not show lost items falls outside what they can do.
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I feel like they may have left it vague on purpose as to not raise hopes, or perhaps just downplay the sheer amount lost and how little was going to be done about it. Being more straightforward and apologetic wouldn’t fix the issue by any means, but it would have been far less disrespectful than the ultimate dismissal we’re getting now.
Also welcome to The Maw, there might not be much hope here but at least we’re more supportive of our fellow bank heist victims than the other forums.
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At least it used to be. You could be completely right, or their jobs may have changed, to where they no longer have the agency that they used to. OR they still have the ability but could have been told what they are and not allowed to do for players. Organizations change, whether because they become part of another company (which has happened with Blizzard a few times) or due to mandates by management. For example, if they no longer have the adequate staff to take time to take care of each customer, they may be told to prioritize certain problems and ignore others. It’s possible that they will still take care of INDIVIDUAL problem but something this big, they were probably told not to do it.
I think MOST GMs are pretty low on the totempole. They may not even be told a lot of things, and probably have strict procedure to have to follow. They can’t just do whatever they want, even if they believe strongly in giving better customer service or may even identify with the customer if they are players themselves. And I’m guessing they don’t have the luxury of just saying “well, I KNOW what’s right and I DON’T CARE if I lose my job or risk my future at this job.” If it was a matter of actual DANGER (as in, it could cause injury, health risks, serious property damage, such as structures) they may be ethically required to do something, but I doubt they are in the position to do so, not matter how much it upsets customers (which it does) or how much those “pixels” really mean to people (which, again, it does).
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Yeah, my guildies were pretty shocked too, esp. those that came back to the game more recently (and missed my MotD about not touching the guild bank till we figured out what was going on, which I had on there till we got the ABOVE original post for this thread). We’ve been talking BUGS a lot since we (many of us are mages) were discussing the portal/teleport-to-SW-takes-you-to-fatigue-waters-or-high-above-Tirisfal Bug, and so mentioned it to a very-recently returned guildie. He was flabbergasted.
I’d say MOST people don’t go to the forums. I have occasionally (I mean BEFORE this fiasco - now I kind of live here as a part of this ragtag community) but usually had gone to WoWHead or other third-party sites. I found General in the past to be pretty toxic (any problem people reported was shot down with “it’s just you, who cares?” “Maybe you should learn to play,” that sort of thing), and came here only for things that were really important to me - like flying - or when I had very specific bugs where I wanted to know if it was widespread - which is how I found the original Bug Report thread started by Vael.
Blizzard probably knows this and that’s why they are using THIS thread as containment, so that if people miss this ONE THREAD, they won’t even be aware of it. I am disappointed in the “it’s not MY problem” attitude of many content creators, esp YouTube (Outside of Kurn, of course, who’s done the job of probably 10 creators when it comes to this topic). They had the (small) flurry of posts on gaming/WoW sites when the original Blue Post went live, but has very quickly died down. If you didn’t see it reported in those few days, you probably have zero idea it’s even occurred.
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