Gtx 1060 (laptop) causing came crashes upon start up

i have been dealing with this issue and trouble shooting all that i can, ran through a million different things before landing upon my nvidia gpu as the culprit, i reinstalled the driver using and display graphic uninstaller ap and it worked for a few days but started crashing again, now when i tried reinstalling (not uninstalling with the uninstaller program) it wont work, crashes everytime but using my integrated graphics the game starts right up. i have reset my nvidia to defaults and it still causes my problems, id love to be able to use it so if theres a solution that you can help me with id give anything for the help.

*going back to a post recently i did when this all begin, other people posted with the same problem all of whom seem to be using the nvidia 1060.

1 Like

Edit: Still crashing with DirectX 11 Legacy…

I’m having the same problem with both BFA and Wow Classic. I read that there are some issues with DirectX12, so I set the Battle .net app to run with the command line “-d3d11legacy” and enabled run as Administrator mode on Wow.exe.

More details:
My laptop automatically restarts about 2-3 seconds after launching World of Warcraft (retail) from the Battle .net app. Just before the laptop restarts, I’m at the in-game login screen which prompts for my user name and password, the cursor disappears and entire screen freezes. Then computer restarts without any error messages (either before or after the restart). It loads Windows 10 normally. It’s intermittent, sometimes Wow works fine, usually after a system restart.

Also tried:

  • Restarting and powering off-on laptop.

  • For BFA, ran the scan and repair tool Battle .net app. No fixes required.

  • Downloaded the latest graphics card drivers

  • Uninstalled Twitch, Discord and bluetooth speaker drivers, not using external speakers anymore

  • Ran Windows memory diagnostic, no problems detected

  • Uninstalled Wow (retail), Wow Classic and the Battle .net app, deleted folders from Program Files(x86), %appdata%, %programdata%, etc. Downloaded a new Battlenet client from the website and installed Wow again

    System Information

    Time of this report: 9/12/2019, 16:41:13
    Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: Razer
    System Model: Blade
    BIOS: 3.03 (type: UEFI)
    Processor: Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
    Memory: 16384MB RAM
    Available OS Memory: 16278MB RAM
    Page File: 6248MB used, 12461MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
    DirectX Database Version: 1.0.8
    DxDiag Version: 10.00.18362.0329 64bit Unicode


    Display Devices

           Card name: NVIDIA GeForce GTX 1060
        Manufacturer: NVIDIA
           Chip type: GeForce GTX 1060
            DAC type: Integrated RAMDAC
         Device Type: Full Device
          Device Key: Enum\PCI\VEN_10DE&DEV_1C20&SUBSYS_67551A58&REV_A1
       Device Status: 0180200A
    

    [DN_DRIVER_

    LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 14190 MB
    Dedicated Memory: 6052 MB
    Shared Memory: 8138 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: External
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.337891), Green(0.315430,0.623047), Blue(0.151367,0.063477), White Point(0.313477,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: AOC D2757
    Monitor Model: 2757
    Monitor Id: AOC2757
    Native Mode: 1920 x 1080§ (60.000Hz)
    Output Type: HDMI
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvrzi.inf_amd64_82335019d5e8ed6a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvrzi.inf_amd64_82335019d5e8ed6a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvrzi.inf_amd64_82335019d5e8ed6a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvrzi.inf_amd64_82335019d5e8ed6a\nvldumdx.dll
    Driver File Version: 26.21.0014.3630 (English)
    Driver Version: 26.21.14.3630
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.6
    Graphics Preemption: Pixel
    Compute Preemption: Dispatch
    Miracast: Not Supported by Graphics driver
    Detachable GPU: No
    Hybrid Graphics GPU: Discrete
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 5/9/2019 8:00:00 AM, 961896 bytes
    WHQL Logo’d: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71E3E-5F60-11CF-C677-5B471BC2D735}
    Vendor ID: 0x10DE
    Device ID: 0x1C20
    SubSys ID: 0x67551A58
    Revision ID: 0x00A1
    Driver Strong Name: oem4.inf:0f066de3d6baf4ab:Section010:26.21.14.3630:pci\ven_10de&dev_1c20&subsys_67551a58
    Rank Of Driver: 00D10001
    Video Accel:
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVP9_VLD_Profile0
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 1
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported

           Card name: Intel(R) HD Graphics 630
        Manufacturer: Intel Corporation
           Chip type: Intel(R) HD Graphics Family
            DAC type: Internal
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_8086&DEV_591B&SUBSYS_67551A58&REV_04
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
    

    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 8266 MB
    Dedicated Memory: 128 MB
    Shared Memory: 8138 MB
    Current Mode: Unknown
    HDR Support: Unknown
    Display Topology: Unknown
    Display Color Space: Unknown
    Color Primaries: Unknown
    Display Luminance: Unknown
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd12umd64.dll
    Driver File Version: 25.20.0100.6373 (English)
    Driver Version: 25.20.100.6373
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.5
    Graphics Preemption: Triangle
    Compute Preemption: Thread
    Miracast: Supported
    Detachable GPU: No
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 18/11/2018 8:00:00 AM, 2545720 bytes
    WHQL Logo’d: n/a
    WHQL Date Stamp: n/a
    Device Identifier: Unknown
    Vendor ID: 0x8086
    Device ID: 0x591B
    SubSys ID: 0x67551A58
    Revision ID: 0x0004
    Driver Strong Name: oem43.inf:5f63e53499417f2d:iKBLD_w10_DS:25.20.100.6373:pci\ven_8086&dev_591b
    Rank Of Driver: 00D12001
    Video Accel: Unknown
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeVP8_VLD DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
    Deinterlace Caps: n/a
    D3D9 Overlay: Unknown
    DXVA-HD: Unknown
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 0
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported


    Sound Devices

            Description: Speakers (Realtek High Definition Audio)
    

    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_1A586755&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.8040 (English)
    Driver Attributes: Final Retail
    WHQL Logo’d: n/a
    Date and Size: 10/1/2017 12:00:00 AM, 5556224 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX™ 2.0 Listen/Src: No, No
    I3DL2™ Listen/Src: No, No
    Sensaura™ ZoomFX™: No

            Description: 2757 (NVIDIA High Definition Audio)
    

    Default Sound Playback: No
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_00000000&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: nvhda64v.sys
    Driver Version: 1.03.0038.0021 (English)
    Driver Attributes: Final Retail
    WHQL Logo’d: n/a
    Date and Size: 21/6/2019 12:00:00 AM, 228792 bytes
    Other Files:
    Driver Provider: NVIDIA Corporation
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX™ 2.0 Listen/Src: No, No
    I3DL2™ Listen/Src: No, No
    Sensaura™ ZoomFX™: No

The problem is still occurring for me, I’ve tried a few more things to no avail:

  • Running the game with -nosound and -d3d11legacy command line arguments.
  • Removed Geforce Experience.
  • Did a clean uninstall and reinstall of geforce GTX1060 drivers, used version 436.15 (August 27 2019), which is from before the crashes started for me.
  • Also uninstalled my sound drivers and let Windows reinstall them.

So far Wow is the only game where this problem happens.

I play on a dell laptop with GTX 1060. I have been having these exact same problems!

I have noticed this not with just wow but PC DirectX Game in general. Windows 10 with pending updates installed to the /C: drive causes crashes with windows 10 Home. I upgraded to Pro because you an option to delay updates up to 30 days without problems. This only happens when the OS has updates to the graphics APIs from Microsoft . You could try installing Open GL which is another API. Its not as good but it updates without having the entire OS do the same. MSG me if you have any further questions. Like Xbox you cant play unless you update.
Trust me I don’t agree with it.

A silly work around I have found is if I disconnect my laptop from my monitor that I normally play on, the crash does not occur. Once I am in wow, I reconnect the monitor and everything is fine!

Hey there,

Would it be at all possible to try a different monitor cable? I might also suggest trying to create a power profile in the Nvidia Control Panel.

Let us know if this helps.