We don’t answer tickets with AI, Gwiddon. We do occasionally sent out a blanket response for issues that a GM cannot assist - with links to other resources. That was your first response. 8 days ago.
The second response was a real live person with a standard template.
The 3rd response looks to be an individually crafted answer where you were told we do not see the two items you mentioned.
Your current ticket is open, and I wish you the best, although I don’t know if the answer is going to change.