Hello! I have been trying to get my toon UNSTUCK in the game for 3 days! I had a ticket Issue ID: #98973045 that was “resolved” by 2 GM’s now and BOTH responses are saying the same thing that I already told them about…are you even reading what I wrote?
I made my Garrison and then went to leave the area and when it reloaded…it stuck. I used the unstuck self service 4 times…says it was moved, it was not. I tried clearing cashe as suggested, uninstalling all add ons, used update and repair on app and this happens mind you on TWO different computers in two different places…yet…your suggestion that it is MY internet’s fault? No. Please fix this for me. I pay like everyone else and this is not okay to get brushed off because someone doesn’t want to read the tickets.
What happens when you use your hearthstone?
I literally log in…within 1 sec I am frozen, can not use esc / move , enter key, space bar , NOTHING then 2-3 second later…Disconnected Literally that is happening each time. I can not use hearthstone because I am frozen from the start.
There are no GMs on this forum, you may want to try customer service. Also, try this specific ticket link, it’s only for stuck characters and has a far faster response time (and typically real GMs instead of the bot responses all other tickets get these days)
Thank you much, this is one that I had not placed a ticket it yet so I did now!
You’re welcome, hope it helps! As far as I can tell the only way to get that link these days is to have someone give it to you, I keep it bookmarked.
BTW I think that is what worked, got a GM and they fixed it so thank you!!!
You’re welcome, so glad I was able to help!