My experience in the last 8 years or so is that GMs are not empowered to do anything we cant do ourselves with self serve tools and are therefore useless.
Polite, but useless.
Before then, they were actually allowed to help.
2 Likes
There’s a very obvious difference between the developers and the Game Masters, you know that right? 
Not to mention, people have been doomsaying WoW for years 
I’m fairly certain it’s going to survive the next two expansions they have planned & I won’t be shocked if they go beyond that either …
Like I said, the last time I had a direct GM interaction was Dragonflight, but given the likes on the thread – Naturally others have had good experiences too 
Last time a GM hit me up was early Legion, I think. Someone suspected I was going to end my life and reported me. The blue box jumpscared me, thinking I was in real trouble. GM explained what was going on and checked up on me lol.
2 Likes
I feel like on every thread you reply to me lately, you’re attempting to throw shade @ me 
And yeah, it’s a thread I made – It’s less “echoing” and more “responding” to the thread I get notifications upon …
Plus as one would think is common knowledge — Not everyone actually bothers to read former comments made, so sometimes you do actually have to ‘echo’ or repeat yourself.
i had no idea we had gms lol
3 Likes
It’s a bit of a good thing they don’t. It would cause even more bias and unfathomable messes.
What customer service? I would appreciate them if they exist but they don’t.
CS forum doesn’t do CS related stuff they tell everyone to go away and find answers on your own.
6 Likes
Im sure the program/A.I blizz have that run this stuff is pleased with your shout out
4 Likes
Tbf I did have the thread originally in the Customer Support forums, but was told it would be better suited in the General Discussion … Now starting to think they may have been wrong 
Why would a non existent CS deserve a shout out? They tell people to find your own answers to problems. CS related problems they tell you to go to other forums.
3 Likes
The last GM I talked to was very real 
So yeah, real people deserve shoutouts 
Good lord you use a lot of emojis…
Not sure what point I’m making, I’ve just never seen anyone use so many in a single post or a single thread. lol
I miss when we actually had them in-game, but I do appreciate the help I’ve been given a few times.
3 Likes
We have GMs? (honest q)
Thought AI took over.
2 Likes
Wild, most of them just copy-paste something from wowhead.
2 Likes
They claim there is someone up there but it appears to be AI with copy paste messages. Maybe people can give ChatGPT a shout out? That what this thread is doing.
CS is very unhelpful. They hide from customers and tell you to go somewhere else for help. People with CS related problems go to CS for help only to tell them CS can’t help them with CS related problems.
2 Likes
over the years, they have been awesome. my last interaction, was not great because the response questionnaire for the issue was received before the questions from the GM were.
Generaly that results from a misunderstanding of what the GMs are allowed to do. It is rather limited.
- They don’t give game hints or help people find where they are in a quest line. They will point you to Wowhead or the forums.
- They don’t take bug reports, QA does. They will tell you how to submit a bug report property via the in-game tool or the bug report forum
- They don’t fix individual bugs on accounts, with VERY rare exceptions when the Devs permit. That tends to make things worse so they don’t tinker with individual accounts. Bugs get fixed in hot fixes or patches when the Devs fix it.
- They don’t do the things we now have self help tools for. They gave players the GM tools so we don’t have to wait in a ticket queue. Char restore, item restore, mail restore, and even most refunds are self help tools now.
- Character stuck - we have a tool for that. If that does not work you can still put in a ticket, but often get a template so tell them you already tried the unstuck tool if that is applicable.
- Reporting other players - with the exception of a few categories like ongoing harassment, real life threats - they only take reports via the in-game tools that capture all the info. Char, server, chat channel, time stamps, chat logs. If you do need to use the ticket report for the rare cases be sure to give them that same info so they can find the player and logs.
- Most of the cooldowns on services and features are set in stone. The CS team can’t over ride that. They will just point to the policy and apologize that they can’t help.
- Achievements - they really don’t let them help with those. If it is bugged you usually have to wait for a Dev fix then repeat the Achievement. VERY rarely there are exceptions, but not often.
- Loot Disputes: Blizzard CS does not get involved in loot disputes. Players are to use the tools in game to distribute loot. If a scam has been perpetrated - that can be reported and they may investigate, but they don’t re-distribute the loot. They just remove it and penalize the scammer.
I am sure there are more things that players often misunderstand but that is my list off the top of my head.
The Customer Support Forum Serves as an Information Desk to help guide players through the Support/ticket system, answer policy questions, and explain account services. It is a fantastic place to start if you think you need help. It can reduce a ton of frustration by getting you to the right place - or keeping you from wasting your time.
4 Likes
whoa, they just wrote you up in the colour of split pea soup
No no, that has more of a brown yellow tint to it. Tasty, but looks dreadful.
MVPs are more minty - like mint choc chip ice cream.
1 Like