Thanks Blizzard, I sure do love watching my crests essentially vanish into nothing.
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Happened to me just 10 minutest ago. I also lost all of my artisan acquity. I think I was at the crafting order vendor when I was disconnected.
Yep same issue, bought 6 cores, had 2k acuity.
Luckily I recrafted 4 of those before it happened (2 on the character then went to recraft 2 on an alt). Still, that is 60 crests worth of matrix gone and 2k acuity vanished.
Please provide both a fix and a restoration process.
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I also had 2 gilded matrix disappear with all my acuity, f
i also lost three matrixs any idea when we might get them back?
Oh wow, this happened to me as well. I needed to recraft two items and bought two matrices. I put in one order and then logged to a different character. When I logged back to put in the other order I didn’t have a matrix. I thought that I was just mistaken and so I just bought another one, but now that I see this has happened to others I’m pretty sure I wasn’t mistaken and this. I also had all of my Artisan’s Acuity go missing after putting in my second recrafting order.
Yeah, same issue here. Had 1010 Acuity, used 10 for a recraft. Just bought 2 more matrices to recraft my other two crafted items and found that the missing acuity is just…gone. Good thing I didn’t do any of my tradeskill stuff for the week so I can get the acuity back for my recrafts but…why?!? This is terrible. I hope there is a fix soon.
Yup same happened to me. Bought 2, recrafted weap, relogged right there bc my mail wouldn’t load, now I have zero matrices or acuity
Yep, lost a Matrix after logging AND my acuity.
Same thing happened to me. Logged into an alt and when I went back the guilded augmentation matrix was gone.
Same issue here.
Lost two of the gilded matrix and all of my artisan mettle swapping toons to do a craft.
Same. Lost my gilded matrix and artisan’s acuity. Submitted a ticket but the GM couldn’t do anything.
Update, in response to my ticket, Blizzard says the items are still in my inventory and that this is just a display issue caused by addon. However, this is not the first time I’ve had an issue like this, and based on my past experience and what others are reporting about this, I fully expect that even on a fresh install with no addons I likely will still not be able to see the items. This issue has been around and happening occasionally for many years going back at least to Shadowlands. Every time Blizzard gives the same response “we can see it in your inventory, it’s just a display issue caused by addons.” But every time so far, disabling or even deleting all addons doesn’t fix the issue.
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In the past I was able to fix this issue by filling up the bag that had been holding the missing items with other things and then logging off and logging back on. I guess the way that fix worked is that it would force the item into another bag. This time however that did not work when I tried it yesterday. However, today when I logged on this morning the items are now visible again on their own (in their original bag, not in another one, so likely not the result of my attempted fix).
Yeah this issue first occurred in Dragonflight with its version of the artisan’s currency. I recall it most commonly happening to people who had at least one stack of the problem items in their Reagent bag specifically. I had it happen once but only with a stack inside that bag.
Update: They got refunded along with the Artisan’s Acuity. Others above said it’s a visibility bug due to an addon (but which addon). Too bad I already used 2 Matrixes to upgrade my gear and now a 3rd is just sitting in my bag. Wasted 30 gilded crests yaaay 
The augmentation matrix is visible again. Still missing the artisan’s acuity.
update: just got artisan’s back too.