Decided to transfer my Paladin from my secondary account to my main account on 10/27, After the transfer was completed I noticed that my fully upgraded shield (crest of the caustic despot) off H queen Ansurek was missing… Checked item restoration and the page was blank showing no gear or items to restore.
Contacted Blizzard yesterday with screenshots and specifics of what happened… received a reply today telling me nothing could be done and they cannot restore gear no matter the situation…
TLDR: Paid $27 for a transfer, Lost item I’ve only seen drop once over the last 7 weeks