My game was running fine at 100+ fps with highest settings, few days ago the game started to “not responding” about every half hour( only the game freezes, the game sound is continuing, other apps are not influneced). One time it even frozen at the character selection screen. I tried disabling all the addons and reinstall game, could not fix it. No firewall or antivirus is on. Btw I am running windows 11 with DX 11because DX 12 makes my game sharp and blurry. When I try to change the option from DX 11 to DX 12 or select graphic card, the game freezes as well.
However, after playing for 5 or 6 hours the error stoped happening, and it starts to happen the next day when I first start playing.
We are seeing a few of these hang/freeze issues on the forum. I’m not sure if it is a game issue - drivers + game issue. Seems to be various solutions - if a solution is found.
First here we should take a look at your DXDiag system report. See if anything looks off there.
Only the DXDiag is required. Ignorethe MSinfo section.
Let the DXDiag run until the green loading bar is finished. Then use the Save Information button.
That will be a wall of text - paste it on Pastebin.com then provide the link. To post links on forum you will need to contain them in a code block. Highlight link then use the </> function on the chat header bar.
Everything looks up to date on the DXDiag. Windows is reporting a good number of Wow hangs as well as hangs involving ACDSee Official Free Edition (some sort of photo software). You might uninstall that.
Let’s try the standard UI reset here. It will be a test - you can return to your original UI settings afterwards.
If the reset doesn’t help to return to your original settings do this:
Delete the new WTF and Interface folders installed by the Launcher. Then remove the OLD suffix from your original folders. (I would leave the new Cache folder - never hurts to build a new one)
Tried this yesterday, and trying it again now. The strange thing is the error only happens the first few hours of playing each day, so it might take a while to see if it’s actually fixed.
When the hang occurs make a note of the time. Then go to MsInfo and check if you can associate an entry with the hang. Type MSInfo in search box - open the tool. Expand Software Environment > click on Windows Error Reporting. (For odd reason the errors there aren’t always in order of date and time)