I’ve had a very simple to resolve item related issue for several days now, and have been trying to use in-game support to resolve the issue. I’ve gotten several replies from various “Game Master’s” with randomized names that are very obviously AI generated responses. They consistently don’t understand the problem presented, and I generally find myself a pretty decent prompt engineer. They provide incorrect links (Linked to bug report for warcraft rumble despite it being an issue very clearly reported for WoW SoD, Linked to an irrelevant comment on a wowhead npc page for Cata, again, despite it very clearly being stated as a WoW SoD issue, stating an item was found in a “Leather-Reinforced runecloth bag (16)” when the bag is an 18 slot bag and the item inside was the token, not the actual equipable set item… which is the crux of the entire issue to begin with). The final message of this long string of attempts at engineering a prompt that this “Game Master” AI can understand resulted in a message saying that “as Game Masters, we don’t have the necessary tools to investigate and resolve in-game bugs”… which begs the question: What is the purpose of Game Masters then?
P.S. It’s very frustrating to have to go through this long process for a very simple fix that is keeping me from having the best in slot item in a limited time situation like SoD. I have reported the bug through multiple channels, and while I certainly don’t expect developers to immediately have a fix for the bug itself (especially since I seem to be the only one reporting it), making me wait for a fix that will likely never come on a limited time server when you could simply SWAP the token for the item in my inventory (since I clearly meet all of the qualifications for the item if not for the bug) is incredibly disheartening. If you’re going to have Game Masters, have them. Don’t patronize customers with frankly terrible AI.
Thanks!
Whirrel