Game keeps crashing

Support Technical Support
1

I installed wow classic on a newish/used pc I received from a family member who was no longer using it. Soon as I try to launch the game I get this error/game crash. I’ve tried scanning and repairing the game, reinstalling, and even went so far as doing a hard fresh reset on the entire pc once those two actions didn’t work. Not sure where to go from here? I highly doubt it has anything to do with the pc specs as they are far better than what I was running the game just fine on my previous VERY old laptop. I even went so far as trying to install the game in a different/created folder.

The error reads:
“Program: C:\Users/black/Desktop/wow2/World of Warcraft_classic_era_\WowClassic.exe
Exception: ACCESS_VIOLATION - The instruction at “0x00000267c7fc02c0” referenced memory at “0x00000267c7fc02c0”.
The memory could not be “executed”.
ProcessID: 14092
ThreadID: 10392

Press OK to terminate the application”

2

I wonder if it’s not a permission issue due to the install not being under the Program Files directory (Windows). But you said you tried different directories. There should be a crash log stored in the install path, that might help. Also run a dxdiag and msinfo

3

dxdiag

System Information

  Time of this report: 7/11/2024, 08:50:22
         Machine name: DESKTOP-ECLKG3K
           Machine Id: {1A8C06BA-A084-4CD8-A55F-F788E4E98A28}
     Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Dell Inc.
         System Model: Inspiron 24 5475
                 BIOS: 2.14.1 (type: UEFI)
            Processor: AMD A12-9800E RADEON R7, 12 COMPUTE CORES 4C+8G (4 CPUs), ~3.1GHz
               Memory: 8192MB RAM
  Available OS Memory: 7576MB RAM
            Page File: 7517MB used, 1913MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.4597 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: AMD Radeon R7 Graphics
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x9874)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_9874&SUBSYS_07E31028&REV_E3
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4274 MB
Dedicated Memory: 486 MB
Shared Memory: 3787 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.652344,0.335938), Green(0.321289,0.610352), Blue(0.153320,0.060547), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Inspiron 5475
Monitor Id: DEL4145
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0323442.inf_amd64_0ebca81a84b95a59\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0323442.inf_amd64_0ebca81a84b95a59\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0323442.inf_amd64_0ebca81a84b95a59\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0323442.inf_amd64_0ebca81a84b95a59\amdxc64.dll
Driver File Version: 23.20.15016.0015 (English)
Driver Version: 23.20.15016.15
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.3
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 1/17/2018 7:00:00 PM, 1987280 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-DB34-11CF-9773-4B1D58C2DA35}
Vendor ID: 0x1002
Device ID: 0x9874
SubSys ID: 0x07E31028
Revision ID: 0x00E3
Driver Strong Name: oem2.inf:cb0ae41455d9698f:ati2mtag_CarrizoDS:23.20.15016.15:pci\ven_1002&dev_9874&subsys_07e31028&rev_e3
Rank Of Driver: 00D10000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} {603A4756-A864-4F91-BB62-2C935B7A1391}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

4

[quote=“Kurplow-skull-rock, post:3, topic:1890865”]
(10.0, Build 19045)

That should be lastest update. Edit

I’m also wondering if you have a dedicated gpu to test, your system is reporting 8GB total memory, with 3GB for graphics. Not sure if you can upgrade the memory?

I’m not sure how to check the all in ones for upgrades.

5

The ram can be upgraded to 32 gigs would recommend at least 16 gigs because of the shared GPU
It takes laptop Crucial 16GB DDR4-3200 SODIMM CT16G4SFRA32A.

Has M.2 slot.

I would guess it very well could be running out of ram. with only 8 gigs and 3 being used for the GPU its likely that it does not have enough ram to run the game

It does not have a slot for a GPU.

6

I would try manualy editing your config. WTF to set everything to the lowest setting. and set wow to DX 11

SET gxApi “D3D11”

7

So upgrading the RAM with said upgrade would allow me to play more of the newer games out today?

8

In all honesty probably not the GPU is very weak it would probably run well fine with more memory.

1 Like
9

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.