I’ve been having an issue for a while now where my game freezes and my UI scale resets every couple of hours. Doing a /reload usually fixes it but it’s very annoying.
It happens most often when either entering a new zone (right after the loading screen) or after alt-tabbing back into the game.
Every time it happens the logs/gx.log file has the following:
2/5 11:56:43.414 NvAPI loaded
2/5 11:56:43.668 Adapter 0: "NVIDIA GeForce GTX 1070 Ti" vendor:0x10de device:0x1b82 driver(0x1a0015, 0xe0c80) dx11:true dx12:true
2/5 11:56:43.668 Monitor 0 "\\.\DISPLAY1" (2560x1440)
2/5 11:56:43.722 D3d12 Device Create
2/5 11:56:43.843 Choosing adapter 0
2/5 11:56:44.039 AFR Groups: 1/1
2/5 11:56:44.039 Feature Level: DX=6, MTL=0
2/5 11:56:44.216 NotifyOnDeviceCreate
2/5 11:56:44.216 D3d12 Device Create Successful
2/5 11:56:44.216 Nvidia driver version: r430_00 (43200)
2/5 11:56:44.216 <IsGPUDriverOutOfDate> No
2/5 11:56:44.244 CPU Processor Detection: 12 H/W threads
2/5 11:56:44.244 Memory Detection: 17128513536 bytes of physical memory available
2/5 11:56:44.244 Detected Graphics Defaults: 6 (CPU = 6, GPU = 6, MEM = 6)
2/5 11:56:44.355 RenderSettings::NotifyChanged
2/5 11:56:44.927 Nvidia driver version: r430_00 (43200)
2/5 11:56:52.164 Nvidia driver version: r430_00 (43200)
2/5 11:56:52.164 Nvidia driver version: r430_00 (43200)
2/5 12:04:53.176 Error CreatePlacedResource failed: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action. (0x887A0005).
2/5 12:04:53.176 Device Removed Reason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application. (0x887A0006).
2/5 12:04:53.662 Device context was lost. Attempting recovery. Occurrence: 1
2/5 12:04:53.662 GxRestart
2/5 12:04:53.696 D3d12 Device Destroy
2/5 12:04:53.696 NotifyOnDeviceDestroy
2/5 12:04:56.053 D3d12 Device Create
2/5 12:04:56.159 Choosing adapter 0
2/5 12:04:56.333 AFR Groups: 1/1
2/5 12:04:56.333 Feature Level: DX=6, MTL=0
2/5 12:04:56.333 NotifyOnDeviceCreate
2/5 12:05:05.862 D3d12 Device Create Successful
2/5 12:05:05.862 Nvidia driver version: r430_00 (43200)
2/5 12:05:05.862 <IsGPUDriverOutOfDate> No
Additionally, whenever it happens if I’m in voice on discord the sound will cut out and I’ll have to leave / rejoin the voice channel to fix the sound. Same thing if I have Spotify or Youtube playing in the background the sound will cut off (and in the case of Youtube I’ll need to refresh the browser window to get back to playing).
Card: NVIDIA GeForce GTX 1070 Ti
I recently took my PC apart and reconnected everything in case it was due to a component not slotted in properly, but the problem still persists.
I’ve looked at the proposed solutions in the pinned thread about lockups but so far nothing has worked. I should mention that the game doesn’t crash, it’s just a freeze for ~5 seconds then the UI scale reset.
Can you post a complete dxdiag. Sounds like the GPU driver might be crashing and recovering
DxDiag
1.Press Windows Key + R.
2.Type DxDiag and press Enter.
3.In the DxDiag window, click Save All Information.
4.Name the file “dxdiag” and click Save
5.Open the txt file above select all, copy and paste to this thread.
You can include the DXDIAG in a reply to the forum post. Place it between rows of ticks (`) for formatting:
Like this.
If it will not allow you to post the whole thing post it on pastebin.com just post the last section of the link see the highlight section below . https://pastebin.com /y47kBy74
You are getting two errors that are GPU related 141 and D3DDRED2 which is a Direct X error usually. Lets start with a clean install of your GPU drivers.
Go ahead and download DDU from this link
Download the latest drivers from this link
After you have downloaded both run DDU and follow the instructions it will remove all of the old drivers from your machine.
After DDU is done install the new drivers and test
Lets go ahead and clear the error logs so we can see what new errors its setting. Below is the error clear script. Copy it to note pad save it as clear.bat the run it as administrator it will clear your windows logs.
FOR /F “tokens=1,2*” %%V IN (‘bcdedit’) DO SET adminTest=%%V
IF (%adminTest%)==(Access) goto noAdmin
for /F “tokens=*” %%G in (‘wevtutil.exe el’) DO (call :do_clear “%%G”)
echo.
echo goto theEnd
:do_clear
echo clearing %1
wevtutil.exe cl %1
goto :eof
:noAdmin
exit
Looks like all the errors are gone! I’ve definitely ran into the issue since reinstalling the drivers though. Should I re-run DxDiag the next time it happens and see if anything shows up in the errors?
I don’t see Northernlite around so I’ll pop on here. The Nvidia graphics are crashing according to Windows. I see you have reinstalled using DDU. When you installed the new driver was that a Express install? If so then old Nvidia settings were saved. Let’s reset the Nvidia Control Panel to defaults.
Open Nvidia control panel - along left margin select Manage 3D Settings - click Restore Defaults on the pane that appears. Hit Apply to save changes.
After the changes are saved go back to Manage 3D Settings - midway down the list is Power Management Mode change that from Optimal Power to - Prefer Maximum Performance
Hi Tratt! Yes it was Express so I’ve gone ahead and restored defaults and switched the Power Management Mode to Prefer Maximum Performance. I’ve deleted the windows error logs as well and did a new DxDiag which has no more errors.
I’ll post here if it happens again! Thanks for the help!
Hello! It happened again after I zoned in Org after raid tonight. New pastebin: TNpn0ESw
Errors:
+++ WER0 +++:
Fault bucket 2226508218178367992, type 5
Event Name: D3DDRED2
Response: Not available
Cab Id: 0
Problem signature:
P1: VEN_10DE
P2: 26.21.14.4219
P3: 0x887A0005
P4: 6
P5: Wow.exe
P6: 8.3.0.33237
P7:
P8:
P9:
P10:
+++ WER1 +++:
Fault bucket 1666191252716817796, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Wow.exe
P2: 8.3.0.33237
P3: 5e38ae00
P4: ntdll.dll
P5: 10.0.18362.418
P6: 99ca0526
P7: c0000005
P8: 00000000000072a6
P9:
P10:
+++ WER2 +++:
No Data
+++ WER3 +++:
No Data
+++ WER4 +++:
No Data
+++ WER5 +++:
No Data
+++ WER6 +++:
No Data
+++ WER7 +++:
No Data
+++ WER8 +++:
No Data
+++ WER9 +++:
No Data
Thanks again!
Found these threads with same issue but no fix at the time:
Lets try underclocking your GPU to see if it fixes the issue. GO ahead and download EVGA precision. You may already have similar software on your computer.
Lower the GPU and memory clocks by 100MHz and see if it helps.
I reduced both by 100 (I think I did that right), I’ll reply after some playing and see if anything goes wrong. Thanks again!
EDIT: Same error a few seconds after zoning in to Nazjatar
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2226508218178367992, type 5
Event Name: D3DDRED2
Response: Not available
Cab Id: 0
Problem signature:
P1: VEN_10DE
P2: 26.21.14.4219
P3: 0x887A0005
P4: 6
P5: Wow.exe
P6: 8.3.0.33237
P7:
P8:
P9:
P10:
+++ WER1 +++:
No Data
+++ WER2 +++:
No Data
+++ WER3 +++:
No Data
+++ WER4 +++:
No Data
+++ WER5 +++:
No Data
+++ WER6 +++:
No Data
+++ WER7 +++:
No Data
+++ WER8 +++:
No Data
+++ WER9 +++:
No Data
Screenshot of EVGA Precision just to confirm: imgur/a/esyp0kb
