Game disconnects on loading screen

Hi

Just upgraded my computer and did a fresh install of WoW. Went onto Twitch/Curse and downloaded my add ons. Opened WoW, and saw the cut scene, then went onto character screen, selected character, went to loading screen, the blue progress line stops shortly before the end, and the game disconnects.

I’ve run a repair - no success in getting the game to start.

I’ve restarted my computer several times - no success in getting the game to start.

Message says "You have been disconnected from the server. (WOW51900319).

Still troubleshooting, no luck.

Please help.

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been dealing with that for the last 3 days. ive tried almost everything with no luck, havent had a chance to try the other stuff yet. but we have 2 other PC’s in the house with the same concern. Contacted my ISP and they said all was good. Even was able to talk to support. most looked good, but still gave some ideas as to what to try.

Support had an idea about doing a hard restart on the modem but havent had a chance to do it yet. do to other people online. Its only seems to affect BFA WoW, classic works fine. So still trying as well…You are not alone… I’ll keep posted if i get anything to work

Appreciate that. I’m going doing yet another install of WoW, and this time not installing add ons, to see if the game loads. No modem changes here - but might explore the hard restart on modem and post here. Telstra is ISP.

UPdate: I’ve reinstalled WoW - no change.

Checking all my driver’s - still disconnects.

same, been having the same issue. Tried a repair but no avail

Few posts on here now, hopefully an answer soon.

been over a week after one tuesday reset. Had no issue before

same since reset.

so i get to a black screen where my characters are, i get the error code WOW51900239 when trying to change servers. any ideas?

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Could be a patch issue or a DDOS attack clogging up the login servers. I believe some of the Classic realms were getting hit with them yesterday.

Same issue here though, stuck loading characters into dungeons/zones, black screen at character screen etc.

Ive only been running some boosted characters but have been getting stuck on them when attempting to zone into TW dungeons, raids or between zones. Stuck at 3/4 loading bar over and over.

I’ve been having this issue since the weekend as well. I’ve actually managed to notice some quirks to the issue. It seems like overnight, I have no problem getting on and playing, swapping realms, or any of the above listed problems. However, I was able to be online when the issue hits every morning since Sunday.

On Sunday morning, the problem started at 9:00 am (I’m using EST times as that’s where I am), Monday it hit at Noon, Tuesday it hit at 9:00 am again, and this morning it hit at 10:00 am. While the timing of it becoming playable again changes by the day, it usually becomes playable in the late afternoon/evening.

Maybe this info will help narrow down the cause?

My game stops responding but looks like the same sequence of events. Yesterday when I ran the blizzard launcher wow updated and I had not been able to past the loading screen after selecting any of my characters.

The is another wow player in the house who had not played for several days so did not have that update yet. Got them to run wow directly and they got into game fine. Copied their wow directory to my machine then put my Interface and WTF directories in place and I got in game 1st go.

The working version is 8.2.5 32305 and the failing version is 32494. Every time I copy the old version and put my Interface WTF directories in place it works. Every time I run the launcher and let it update I can not get past the loading screen.

Are any of you using Fios in NJ? There is a thread where a bunch of us are having this problem and that is what we all have in common.

2 Likes

Same issue, Arizona, Cox Internet. Windows 10, had the issue last week, resolved by resetting windows 10 to factory default. Windows attempted the November update last night, failed, and rebooted. This morning I am once again unable to load a character in BFA.

Character select screen comes up, character image loads, pet loads but when I select the character I get a blank log in screen and no progress on the loading bar. Game freezes here

Thanks all for the comments - I also got the Windows 10 November update, so this could potentially be a reason why it isn’t working >.>

Would be good to get some response from Blizzard staff on this post, doesn’t appear to be isolated to a few players.

I’m an Australian player, and looks like players in NZ and US affected too.

Update on the Windows 10 issue!!

KASPERSKY ANTI VIRUS APPEARS TO BE THE ISSUE. Removed Kaspersky AV and it’s working now!!!

Don’t have Kaspersky, so will keep looking into it.

Turned off all of my addons after having some problems and on that character, I was able to zone/enter a raid etc.

Logged in a second character and Im currently lagged out while everyone around me is running in place. I cant even log out correctly from the client. Had no addons and it still turned into this.

Guess Im off for the night. This is frustrating.

Hey I’m using Fios in NJ and seeing exactly what everyone is describing - i’ll go look for that post, thanks.

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Might be another AV program doing the same thing in reference to the newest windows update. If you have an active AV program (you should) you may try uninstalling it to see if that resolves the issue. I am hoping my AV will update to fix this within the coming week.

As per instructions, posting it.

Tracing route to 103.4.115.248 over a maximum of 30 hops

1 28ms 28ms 27ms gateway.wb01.perth.asp.telstra .net (58.162.26.129)
2 29ms 28ms 28ms 144.130.216.209
3 29ms 29ms 29ms bundle-ether6-wel-core3.perth.telstra .net (203.50.6.214)
4 59ms 57ms 59ms bundle-ether3.fli-core10-adelaid.telstra .net (203.50.6.232)
5 66MS 65MS 66ms bundle-ether16.win-core10.melbourne.telstra .net (203.50.6.229)
6 78ms 77ms 77ms bundle-ether12.ken-core10.sydney.telstra .net (203.50.11.112)
7 78ms 81ms 77ms bundle-ether1.oxf.gw10.sydney.telstra .net (203.50.6.97)
8 77ms 77ms 77ms bundle.ether1.sydo-core04.sydney.reach .com (203.50.13.94)
9 77ms 76ms 77ms i-01.sydo10.telstraglobal .net (202.84.222.198)
10 78ms 78ms 77ms unknown.telstraglobal .net (202.176.152.33)
11 77ms 131ms 90ms 137.221.85.35
12 77ms 77ms 78ms et-0-0-0-pe02-eqsy4.as57976 .net (137.221.85.71)
13 77ms 77ms 77ms 103.4.115.248