Game Crashing when going into the water in vashj'ir

In Development Cataclysm Classic Beta
1

it was working fine until i got out of the upside down boat you start out in vashj’ir i got the quest swim down out of the boat and it crashed so hard the first time my graphic’s driver crashed.
System Information

  Time of this report: 4/26/2024, 12:05:05
         Machine name: CRIMSON957
           Machine Id: {53C3275A-7624-40C4-B2D9-FE64651A622D}
     Operating System: Windows 11 Pro 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
             Language: English (Regional Setting: English)
  System Manufacturer: Micro-Star International Co., Ltd.
         System Model: MS-7C37
                 BIOS: 1.J0 (type: UEFI)
            Processor: AMD Ryzen 5 5600X 6-Core Processor              (12 CPUs), ~3.7GHz
               Memory: 16384MB RAM
  Available OS Memory: 16306MB RAM
            Page File: 21535MB used, 17298MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.5.2
DxDiag Version: 10.00.22621.0001 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: AMD Radeon RX 6800
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x73BF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device
      Device Key: Enum\PCI\VEN_1002&DEV_73BF&SUBSYS_67051EAE&REV_C3
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24490 MB
Dedicated Memory: 16337 MB
Shared Memory: 8152 MB
Current Mode: 1920 x 1080 (32 bit) (120Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.651367,0.335938), Green(0.326172,0.616211), Blue(0.153320,0.073242), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LS24AG32x
Monitor Id: SAM71DA
Native Mode: 1920 x 1080(p) (120.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0400139.inf_amd64_5620c4efdf31e94d\B399690\amdxn64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400139.inf_amd64_5620c4efdf31e94d\B399690\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400139.inf_amd64_5620c4efdf31e94d\B399690\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400139.inf_amd64_5620c4efdf31e94d\B399690\amdxc64.dll
Driver File Version: 31.00.24002.0092 (English)
Driver Version: 31.0.24002.92
DDI Version: 12
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 1/10/2024 8:00:00 PM, 50085904 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-30FF-11CF-427D-C71A6CC2D235}
Vendor ID: 0x1002
Device ID: 0x73BF
SubSys ID: 0x67051EAE
Revision ID: 0x00C3
Driver Strong Name: oem17.inf:cb0ae414ce35a044:ati2mtag_Navi21:31.0.24002.92:PCI\VEN_1002&DEV_73BF&REV_C3
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: {C58B9A06-7E89-11E1-BB00-70B34824019B} DXVA2_ModeMPEG2_VLD {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {D1C20509-AE7B-4E72-AE3B-49F88D58992F} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 16.000X - 0.167X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.167X
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

       Card name: Microsoft Basic Display Driver
    Manufacturer: (Standard display types)
       Chip type: 
        DAC type: 
     Device Type: Display-Only Device
      Device Key: Enum\ROOT\BASICDISPLAY
   Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8152 MB
Dedicated Memory: 0 MB
Shared Memory: 8152 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_02da009b3d736cc1\basicdisplay.sys,c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_02da009b3d736cc1\basicdisplay.sys
Driver File Version: 10.00.22621.0001 (English)
Driver Version: 10.0.22621.1
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 6/20/2006 8:00:00 PM, 94208 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x1414
Device ID: 0x008C
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:10.0.22621.1:ROOT\BasicDisplay
Rank Of Driver: 00FB0000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

2

Swap to DirectX 11 or change your Shadow Detail to Low.

3

Follow up… logged back in was just fine until i went back into the boat to get air… then back out and crashed in exactly the same spot as last time except this time didn’t cause a driver crash

4

Please let me know if this helped or not. Thanks

5

turning off ray traced shadows and Lowering shadows to Low has seemed to fix this issue… i’ve put in a bug report in the ingame system now that i’m not crashing

6

Great to hear! I think the culprit is solely on Shadow Details. Can you test with Shadow Details on Low and Ray Traced Shadows set to ON? Report back on your findings when you get a chance thanks.

7

Shadows on low ray traced shadows high works fine. Shadow quality fair works as well as does good. high is fine as well no crash, . didn’t have a problem until i brought the settings up to Ultra. then it crashed… edit 1:14pm did it again on good… seems to be one specific spot around the mast as ur coming out
add the dot to see screenshot
gyazo com/562536a97045c122f7a13384371dd757

8

I had issues also but it didn’t crash it just slowed to like 1fps, it’s weird because I’ve already leveled a toon through this zone and had no probs at all.

9

I’ve had this issue as well early on in testing. I’ve noticed if you move to the edge of the map area that when you move the camera into the open water it is causing the crash. This seems to stay true even further in and only crashes when facing the outer area open ocean but not crashing as often since its less screen area to cover. Finding that much further in you don’t have any issues if your camera is more focus down or up or to an area like caves or cliffs.

Edit: Thank you for doing some extra testing to narrow down the issues.