A guildy is having an issue that none of us can get fixed. He was able to play fine for every week up till yesterday. Game either gets stuck at character loading screen and never loads, or will allow him to play for 3-4 minutes before being kicked off for poor connection. He has updated all drivers, switched routers to his old router with no luck, restarted PC, restarted router, deleted warcraft and redownloaded it, and everything else we have found in the forums to work. He has tested it with firewalls turned off as well to double check if firewalls were giving the error.
Important:
He has no issues on any other device in his home and getting consistent 500 mbs down 250 mbs up. Hes tested it with ethernet and wifi. He can play any other games with no issues but specifically warcraft giving him the issues.
Was hoping maybe someone else has had this issue and was able to correct it.
Have them try connecting via his hotspot on their phone to see if the issue is resolved.
it is resolved via mobile hotspot
any idea how to fix it over wifi?
Then they likely have a bad route to the server via their normal internet, or it could be the modem (as Northernlite mentioned below). The ISP would need to correct that, or they can use a VPN while waiting for the fix.
Cable or fiber Internet? If cable it could be a bad modem. Especially if he is using the cable supplied modem. I have spectrum and we had nothing but issues until I got a Netgear nighthawk modem. Then all our issues went away
I am the one with the issue. I have recently switched from cable to fiber optics. No issues havs occured until recently.
Best guess is that there is a routing issue if your hotspot fixes the issue. or a bad node along the path. You can contact your ISP. Can you try a wired connection?
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