Game crashes to desktop, reloads with lesser graphics

I’m having an issue, as is my husband and sister-in-law, where our game keeps crashing to our taskbars. The game locks up, crashes to the taskbar, and then comes back up with a white screen and proceeds to load everything incrementally. Once done, usually the graphics are lesser and have no anti-aliasing (despite being enabled in settings).

I have tried /console gxrestart to see if that helps, we’ve tried disabling certain addons that we thought might be the culprit, but the problem continues.