Game completely unplayable. Cannot login at all! Help requested!

Xanlorash-area-52 · July 30, 2024, 1:41am

Update: Issue appears to be resolved after a Game Master moved my character out of Orgrimmar for me.

---------Original Message----------

Hey all,

As of the pre-patch release, The game has been 100% unplayable for me. I login and seconds later I get kicked from the server. Cannot even move an inch. Tried playing with AddOn’s and without them and issue will not resolve.

Issue started with my game client locking up since Tuesday and now it’s outright kicking me from the game completely.

Need help resolving this. Sorry, Cannot provide any logs as cannot locate the Support Articles that show me how to do them.

Btq-eonar · July 30, 2024, 1:52am

Dxdaig report would help, but first try to do a UI reset including a password reset if that does not remove server side Vars with the UI reset.

Xanlorash-area-52 · July 30, 2024, 2:09am

System Information

  Time of this report: 7/29/2024, 19:04:23
         Machine name: DESKTOP-R6JON3T
           Machine Id: {333A1C6F-F7E3-44A5-A924-A6C1351269B6}
     Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
             Language: English (Regional Setting: English)
  System Manufacturer: Acer
         System Model: Predator PO3-600
                 BIOS: R01-C1 (type: UEFI)
            Processor: Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz (8 CPUs), ~3.0GHz
               Memory: 16384MB RAM
  Available OS Memory: 16300MB RAM
            Page File: 17667MB used, 3270MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.5.8
DxDiag Version: 10.00.22621.3527 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: NVIDIA GeForce RTX 2060
    Manufacturer: NVIDIA
       Chip type: NVIDIA GeForce RTX 2060
        DAC type: Integrated RAMDAC
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_10DE&DEV_1F08&SUBSYS_A520174B&REV_A1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 14105 MB
Dedicated Memory: 5955 MB
Shared Memory: 8150 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.648438,0.332031), Green(0.326172,0.624023), Blue(0.157227,0.057617), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: HP 27x
Monitor Id: HPN3581
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvaei.inf_amd64_8d006f226a462414\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaei.inf_amd64_8d006f226a462414\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaei.inf_amd64_8d006f226a462414\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaei.inf_amd64_8d006f226a462414\nvldumdx.dll
Driver File Version: 32.00.0015.6070 (English)
Driver Version: 32.0.15.6070
DDI Version: 12
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:Stable Enabled:True
Displayable: Supported
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2024-07-09 5:00:00 PM, 799256 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5C48-11CF-4D63-2F850EC2ED35}
Vendor ID: 0x10DE
Device ID: 0x1F08
SubSys ID: 0xA520174B
Revision ID: 0x00A1
Driver Strong Name: oem141.inf:0f066de30ccaa4ce:Section018:32.0.15.6070:pci\ven_10de&dev_1f08&subsys_a520174b
Rank Of Driver: 00CF0001
Video Accel:
DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeMPEG2_VLD {6F3EC719-3735-42CC-8063-65CC3CB36616} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD {32FCFE3F-DE46-4A49-861B-AC71110649D5} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 {1A72925F-0C2C-4F15-96FB-B17D1473603F} {15DF9B21-06C4-47F1-841E-A67C97D7F312} DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {9947EC6F-689B-11DC-A320-0019DBBC4184} {33FCFE41-DE46-4A49-861B-AC71110649D5} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E} {6AFFD11E-1D96-42B1-A215-93A31F09A53D} {914C84A3-4078-4FA9-984C-E2F262CB5C9C} {8A1A1031-29BC-46D0-A007-E9B092CA6767}
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 4
MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 10.000X - 0.500X
MPO Media Hints: resizing, colorspace Conversion
MPO Formats: NV12,P010,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 10.000X - 0.500X

Sound Devices

        Description: Speakers (2- G733 Gaming Headset)

Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_046D&PID_0AB5&REV_0100&MI_00
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: USBAUDIO.sys
Driver Version: 10.0.22621.3958 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 2024-07-18 5:00:00 PM, 282624 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Sound Capture Devices

        Description: Microphone (2- G733 Gaming Headset)

Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 10.0.22621.3958 (English)
Driver Attributes: Final Retail
Date and Size: 2024-07-18 5:00:00 PM, 282624 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Video Capture Devices
Number of Devices: 0

DirectInput Devices

  Device Name: Mouse
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: Keyboard
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: SteelSeries Apex 5
     Attached: 1
Controller ID: 0x0