Game Client OOM

Support Technical Support
1

error Report ID
A37E8B31-90BB-4A0E-B42F-29F9EBF70AE8

Just had the client lock up and a windows error report window pop saying it went OOM and gave me this error report number to share with you.

I don’t know what info the windows report included and it didn’t give me the opportunity to save a copy.

Just gave me a text input box and this error report number with the words to share it with you.

I was doing a WQ quest and when I finished it. I got an error message in the chat window that said it failed, then the client stalled out, then CTD.

after the CTD is when the windows Error Report window poped up with this ID code.

2

Those codes were used by Blizzard to diagnose issues in the past, but they retired the tool that reads them.

You can look in your DxDiag (after exporting only) or MSInfo (again, after exporting) for the errors. They should also be in the Windows Event Viewer and Reliability History.

3

In the Event Viewer I found hundreds of errors for something called GameInput Services

Also found 7.890 entries for

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: Wow.exe (11688) consumed 82520920064 bytes, Wow.exe (13308) consumed 6692433920 bytes, and MsMpEng.exe (6220) consumed 397262848 bytes.

I had the pagefile setup with 7GB of space. So I just added another 10Gb for a total of 17GB of pagefile.

Not really wanting to sacrifice any more NVME drive space to pagefile space. 17GB is going to have to be enough for WoW to run.

Not sure why it’s even paging considering I have 128GB of system ram.

eating 6-82 GB of pagefile seems like a lot to me.

4

That’s a Windows 11 utility. Might be conflicting with WoW?

You want to focus on 1 day, not all-time errors.

The end of the reports I suggested might provide more clues.

5

It’s on windows 10 also.

Lot’s of posts about it going wonky and causing issues.

several posts claim to have 2 or more installs with different IDs writting to the same files.

I uninstalled the one in add and services and I still see one running in the taskmanager.

Mostly just vague “wow.exe encountered an error and had to stop” type stuff with the process ID when it was running.

Why is WoW paging in the first place?

edit:

I’m thinking this has something to do with Nvidia Reflex.

I undervolt my GPU to keep the temps down when I’m rendering my 3D art animations and stuff like that.

It’s a small undervolt, only about 3%

I disabled Reflex in Wow and made sure there wasn’t anything related in the driver settings on Nvidia control panel enabled.

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.