Only happens to certain toons, doesn’t matter how many times I run (and successfully complete) a TW dungeon. Also happened to some of the same characters last week during Classic TW.
I have checked the following:
- Character is level 70+
- Character is not a newly/recently created or boosted toon, most of them have days/weeks of playtime
- Character has not already completed the quest this week
- The item is not in any of: mailbox, bags, bank (including all the slots in my bank)
- The item was not available to loot on the boss’s corpse
- Other people in the same dungeon run(s) DID receive the item
I submitted a ticket to support and they were not able to help, and directed me to submit a bug report. So here I am!