When playing WoW every 5-10 minutes sometime more frequently I will get disconnected. Anything I can do to troubleshoot this? Thank you!
Hey there Gaveric! Let’s go ahead and have you run a WinMTR network test while a disconnect occurs in-game so that we can further investigate potential network-related issues between your computer and the game server. Here are the instructions:
- Download the tool from this page
- Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
- Start the test and play the game for at least 15 minutes. Ensure a disconnect happens while the WinMTR tool is running.
- After recording the problem data, click “export text” and save the WinMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
I have since replaced my Router and the problem has stopped happening, thank you!