Frequent Disconnects 51900319

Support Technical Support
1
From the last two days I haven't even been able to play the game due to disconnecting every two minutes with the error 51900319. I understand that this error pops for all manner of network disruptions so I logged and played other games on steam with out any issues.

Let me know what needs to be done regarding this.
2
Are you Oceanic? Seems to be a common issue the last few days.
3
I play on Area52 but I do live on the other side of the world.
4
I don't live on the opposite side of the world but I have been having this problem today and also play on Area 52. 4 attempts on playing and 4 DC's within 2 min as well.
5
Also just tried playing a different toon on a different server, same error code and didn't even finish loading in before it disconnected again.
6
Same today. Usually fine but keep Dcing on Anvilmar
7
Still having this error.
8
I am also having this error. I manage to drop 10-15 packets to blizzard servers every half hour or so which is enough to cut my connection from any game I am playing. My issue started yesterday (11/1/18).
9
Hey there! This issue may be an individual issue, but let's gather the following to see if there's any common issues:
  • ISP:
  • Realm:
  • Does this happen on any other realms or does it happen on only one realm?
  • WinMTR test while running the game for 10-15 minutes until the WoW51900319 error pops up.

Thank you for your reports!
10
11/02/2018 04:21 PMPosted by Caterpepi
Hey there! This issue may be an individual issue, but let's gather the following to see if there's any common issues:
  • ISP:
  • Realm:
  • Does this happen on any other realms or does it happen on only one realm?
  • [url="https://battle.net/support/article/27780?utm_source=internal-TechForum&utm_medium=posting&utm_campaign=BlizzardCS&utm_content=solution"]WinMTR [/url]test while running the game for 10-15 minutes until the WoW51900319 error pops up.

Thank you for your reports!


ISP: Century Link
Realm: Arthas
Any Other Realm: I have not noticed it on different realms. However, I am being disconnected while playing Overwatch as well, which leads me to believe it is not realm related.
MTR results:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 728 | 728 | 0 | 0 | 3 | 0 |
| 129.123.232.254 - 0 | 728 | 728 | 0 | 2 | 16 | 0 |
| 172.17.159.158 - 0 | 728 | 728 | 0 | 0 | 10 | 1 |
| core-b--ser.p2p.usu.edu - 0 | 728 | 728 | 0 | 0 | 13 | 0 |
| pa-logan--core-b.p2p.usu.edu - 0 | 728 | 728 | 0 | 0 | 7 | 1 |
| border-a--pa-logan.p2p.usu.edu - 0 | 728 | 728 | 0 | 1 | 9 | 1 |
| usu-pe-a-238-int.uen.net - 0 | 728 | 728 | 1 | 2 | 67 | 2 |
| usu-p-b-231-int.uen.net - 0 | 728 | 728 | 1 | 1 | 7 | 1 |
|te-0-0-2-1.idf-ip-agg-2.syringanetworks.net - 0 | 728 | 728 | 5 | 5 | 11 | 6 |
| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |
| six.blizzardonline.net - 0 | 728 | 728 | 27 | 28 | 73 | 28 |
| ae1-br01-eqse2.as57976.net - 2 | 680 | 668 | 77 | 81 | 203 | 78 |
| xe-0-0-1-1-br02-eqch2.as57976.net - 2 | 680 | 670 | 0 | 110 | 4267 | 60 |
| be2-pe01-eqch2.as57976.net - 2 | 680 | 668 | 78 | 80 | 108 | 79 |
| 24.105.62.129 - 2 | 680 | 668 | 78 | 81 | 108 | 79 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
11
This has happened to me for the last 2 days. I am with TPG and I am on Norgannon. Not sure what a WinMTR test is? DC'd all the time and then I cant even connect to the desktop app anymore. When I try to look up battle.net webpages, it comes up with an error message, saying that I can not connect and that there is an error. I am able to use my internet with all other websites and games, but not WoW.
12
TRACEROUTE:
traceroute to 190.14.142.245 (190.14.142.245), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.461 ms 0.443 ms 0.441 ms
2 37.244.22.2 (37.244.22.2) 1.256 ms 1.263 ms 1.263 ms
3 24.105.30.150 (24.105.30.150) 1.263 ms 1.262 ms 1.261 ms
4 137.221.66.2 (137.221.66.2) 1.566 ms 3.288 ms 3.298 ms
5 137.221.68.66 (137.221.68.66) 58.782 ms 58.808 ms 58.799 ms
6 137.221.65.69 (137.221.65.69) 58.626 ms 58.910 ms 58.998 ms
7 137.221.65.33 (137.221.65.33) 58.823 ms 58.762 ms 58.733 ms
8 137.221.65.66 (137.221.65.66) 58.856 ms 58.736 ms 58.698 ms
9 137.221.65.63 (137.221.65.63) 58.576 ms 58.565 ms 58.547 ms
10 137.221.76.32 (137.221.76.32) 59.062 ms 58.467 ms 58.506 ms
11 198.32.125.209 (198.32.125.209) 58.294 ms 58.270 ms 58.230 ms
12 * * *
13 * * *
14 * * *
15 * * *

03/11/2018 15:34:15 UTC
--------------------

TRACEROUTE:
traceroute to 190.14.142.245 (190.14.142.245), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.329 ms 0.304 ms 0.303 ms
2 37.244.22.130 (37.244.22.130) 3.429 ms 3.441 ms 3.570 ms
3 24.105.30.150 (24.105.30.150) 0.783 ms 0.826 ms 0.885 ms
4 137.221.66.2 (137.221.66.2) 1.832 ms 3.427 ms 3.504 ms
5 137.221.68.66 (137.221.68.66) 59.080 ms 59.082 ms 59.082 ms
6 137.221.65.69 (137.221.65.69) 59.042 ms 59.039 ms 59.030 ms
7 137.221.65.33 (137.221.65.33) 58.785 ms 58.785 ms 58.784 ms
8 137.221.65.66 (137.221.65.66) 58.728 ms 58.736 ms 58.601 ms
9 137.221.65.63 (137.221.65.63) 58.736 ms 58.741 ms 58.782 ms
10 137.221.76.32 (137.221.76.32) 58.730 ms 58.363 ms 58.978 ms
11 198.32.125.209 (198.32.125.209) 58.345 ms 58.310 ms 58.303 ms
12 * * *
13 * * *
14 * * *
15 * * *

03/11/2018 15:34:15 UTC
--------------------

TRACEROUTE:
traceroute to 190.14.142.245 (190.14.142.245), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.310 ms 0.299 ms 0.297 ms
2 37.244.23.130 (37.244.23.130) 0.793 ms 0.798 ms 0.797 ms
3 24.105.62.150 (24.105.62.150) 2.655 ms 2.662 ms 2.664 ms
4 137.221.66.10 (137.221.66.10) 2.664 ms 2.677 ms 2.700 ms
5 137.221.69.70 (137.221.69.70) 33.570 ms 33.579 ms 33.595 ms
6 137.221.65.47 (137.221.65.47) 33.094 ms 33.050 ms 33.033 ms
7 137.221.65.51 (137.221.65.51) 33.025 ms 32.864 ms 32.825 ms
8 137.221.76.32 (137.221.76.32) 32.807 ms 32.775 ms 32.776 ms
9 198.32.125.209 (198.32.125.209) 33.081 ms 33.066 ms 33.044 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

03/11/2018 15:34:15 UTC
--------------------

TRACEROUTE:
traceroute to 190.14.142.245 (190.14.142.245), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.250 ms 0.241 ms 0.240 ms
2 37.244.23.2 (37.244.23.2) 0.530 ms 0.603 ms 0.673 ms
3 24.105.62.150 (24.105.62.150) 1.679 ms 1.819 ms 1.831 ms
4 137.221.66.14 (137.221.66.14) 2.027 ms 2.086 ms 2.126 ms
5 137.221.69.72 (137.221.69.72) 32.910 ms 32.924 ms 32.925 ms
6 137.221.65.47 (137.221.65.47) 84.642 ms 82.790 ms 82.763 ms
7 137.221.65.51 (137.221.65.51) 32.335 ms 32.421 ms 32.421 ms
8 137.221.76.32 (137.221.76.32) 32.232 ms 32.273 ms 32.261 ms
9 198.32.125.209 (198.32.125.209) 32.544 ms 32.594 ms 32.575 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

03/11/2018 15:34:18 UTC
--------------------

MTR:
Start: Sat Nov 3 15:34:15 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.22.130 0.0% 10 0.5 0.5 0.5 0.7 0.0
3.|-- 24.105.30.150 0.0% 10 1.1 1.1 1.0 1.3 0.0
4.|-- 137.221.66.2 0.0% 10 1.5 1.5 1.3 1.7 0.0
5.|-- 137.221.68.66 0.0% 10 58.6 61.2 58.6 71.2 5.2
6.|-- 137.221.65.69 0.0% 10 58.6 58.6 58.6 58.8 0.0
7.|-- 137.221.65.33 0.0% 10 63.1 59.2 58.6 63.1 1.4
8.|-- 137.221.65.66 0.0% 10 58.6 58.7 58.5 59.3 0.0
9.|-- 137.221.65.63 0.0% 10 92.8 62.0 58.6 92.8 10.8
10.|-- 137.221.76.32 0.0% 10 58.5 58.5 58.4 59.0 0.0
11.|-- 198.32.125.209 0.0% 10 58.2 58.4 58.2 58.5 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

03/11/2018 15:34:15 UTC
--------------------

MTR:
Start: Sat Nov 3 15:34:16 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.23.2 0.0% 10 0.6 0.5 0.4 0.7 0.0
3.|-- 24.105.62.150 0.0% 10 1.2 1.2 1.0 1.3 0.0
4.|-- 137.221.66.14 0.0% 10 2.1 2.0 1.9 2.2 0.0
5.|-- 137.221.69.72 0.0% 10 32.5 32.5 32.4 32.7 0.0
6.|-- 137.221.65.47 0.0% 10 32.9 44.1 32.8 144.7 35.4
7.|-- 137.221.65.51 0.0% 10 62.7 36.5 32.4 62.7 9.7
8.|-- 137.221.76.32 0.0% 10 35.4 33.5 32.1 40.8 2.6
9.|-- 198.32.125.209 0.0% 10 32.7 32.6 32.5 32.8 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

03/11/2018 15:34:15 UTC
--------------------

MTR:
Start: Sat Nov 3 15:34:15 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.22.2 0.0% 10 0.5 0.6 0.4 1.0 0.0
3.|-- 24.105.30.150 0.0% 10 1.1 1.3 0.8 3.9 0.8
4.|-- 137.221.66.2 0.0% 10 1.6 1.5 1.4 1.6 0.0
5.|-- 137.221.68.66 0.0% 10 58.8 64.5 58.5 88.3 10.4
6.|-- 137.221.65.69 0.0% 10 58.6 58.6 58.5 58.7 0.0
7.|-- 137.221.65.33 0.0% 10 58.7 60.4 58.6 75.4 5.2
8.|-- 137.221.65.66 0.0% 10 58.7 59.3 58.5 65.7 2.1
9.|-- 137.221.65.63 0.0% 10 60.3 58.8 58.5 60.3 0.5
10.|-- 137.221.76.32 0.0% 10 59.1 58.8 58.4 59.9 0.0
11.|-- 198.32.125.209 0.0% 10 58.4 58.4 58.3 58.6 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

03/11/2018 15:34:15 UTC
--------------------

MTR:
Start: Sat Nov 3 15:34:18 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.23.2 0.0% 10 0.4 0.5 0.4 0.6 0.0
3.|-- 24.105.62.150 0.0% 10 1.1 1.3 1.1 1.9 0.0
4.|-- 137.221.66.14 0.0% 10 2.1 2.0 1.8 2.2 0.0
5.|-- 137.221.69.72 0.0% 10 32.5 34.3 32.4 50.9 5.8
6.|-- 137.221.65.47 0.0% 10 32.9 33.0 32.8 33.5 0.0
7.|-- 137.221.65.51 0.0% 10 57.7 35.0 32.4 57.7 8.0
8.|-- 137.221.76.32 0.0% 10 32.4 32.4 32.2 32.9 0.0
9.|-- 198.32.125.209 0.0% 10 32.6 32.6 32.5 32.9 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

03/11/2018 15:34:18 UTC
--------------------

Help! I Can't play! it keeps me disconecting every few secs.
13
Clammed and Vivilee - We do have a forum thread about a routing issue that has been causing high latency and disconnections for players in Australia. We recommend keeping an eye on it for any updates.

Monkitá The looking glass does look good. Since the connection may take a different path from your computer to the server then what shows in the looking glass going from the servers you may need to run a WinMTR to get a complete look at the connection. First I recommend trying the steps here.