I’ve been experience frame rate issues. I isolated it to mouse movement. When I don’t move my mouse my FPS is ideal and consistent. When I move my mouse the frame almost freezes until I stop moving my mouse.
Anybody know of a solution? This issue began this week.
Howdy!
Maybe related to a third party conflict either with mouse software or general performance issue. I would recommend to try the following steps:
If your mouse came with software, make sure that it’s fully upto date. You could also uninstall the software as most of the time it’s not required. (Then reinstall after the issue has been resolved.)
Try playing with the system in Selective Startup to rule out any third party software conflicts.
If the issue continues, please post up your Dxdiag for us to review. Copy the dxdiag contents into your reply, highlight the text then select the code block icon </>. This action will help us review the information faster.
Thank you!
Time of this report: 1/9/2020, 21:47:20
Machine name: WINDOWS-C6MSHU6
Machine Id: {2E708DB3-4B36-4FEF-A3CB-70AE850E1F80}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware 15 R2
BIOS: 1.2.3 (type: UEFI)
Processor: Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8090MB RAM
Page File: 6499MB used, 9927MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.2
DxDiag Version: 10.00.18362.0387 64bit Unicode
DxDiag Notes
We’re going to need the WHOLE dxdiag.
The MSinfo part?
No, the entire dxdiag. We don’t even get a listing of your video card in what you posted. It should go on. We need the dxdiag part, not the msinfo.
What the hell is code block icon? I’ve done all to that point.
When you’re typing a reply, it’s right about the text box, to the right of the Bold and Italics icons.
Says too many characters. It’s over 10k and only 9900 is accepted.
Then post it to pastebin, and post the link to it in the code block. </>
“Sorry, you can’t include links in your posts.”
http://www.pastebin.com/XXXXXXX
post the XXXXXXX, or put it in the code block, and you can post it.
https://pastebin.com/Bb39FqPgOk, so you are multiple bios versions behind, your Intel graphics drivers are almost 2 years old, and there is a newer nvidia driver as well.
My recommendation is to go to
https://www.dell.com/support/home/us/en/19/product-support/product/alienware-15-r2/drivers
And get your system up to date. Then test to see if the problem goes away. Your error messages include graphics driver live kernel events, so you’ll need to update both Intel and nvidia drivers.
Sorry for the delay I had to go to work. I appreciate the info and will report back after I update.
I’m curious as to why both though? My laptop is primarily plugged in running off the Nvidia card. I’ll update both, but I am curious.
You update both because often it is actually the intel driver that controls the handoff to the discrete graphics card.
Hey! Old thread, but I’ve found the solution—and it’s honestly so simple that I don’t think anyone has thought about it. So many people talking about GPUs and CPUs and memory leaks…
Disable hardware cursor. That fixed it for me.