Fix the Issue of toons not in a guild really

I currently have 2 toons from realms i am not connected to in my guild, They are true members i was there when the transfer was over 2 years ago to the realm we are on now.
i have even had a Horde toon in my guild i have screen shots of it all. This is stressful to GM of guilds to you dont want to be told you did not report issues or exploiting in the game, I have submitted a few bug tickets with nothing done