Jomotheholy,
Let me see if I can clear up some of the confusion here and set things straight.
The forums are not a means for direct communication to Blizzard. It is an open platform where other players can discuss and resolve issues. We will attempt to answer as many posts as possible, but no response is guaranteed. Levíathan earned his MVP status for a reason, and he’s a long time member of the community so yes he knows what he’s talking about.
This usually means all of the boxes weren’t filled out or required files were not attached. It could also be related to a browser / caching issue, if everything is properly filled out and attached. We do not block or disable the creation of tickets when widespread connection issues like this occur.
This is incorrect. We very much still have Community staff members who post on these forums. The Technical Support forums are manned by members of Customer Service, which is a different department than Community.
When widespread connection issues like this occur, we like to collect data and reports in a single centralized place. For the current issue, that would be here:
8/19 - Stuck at Logging in to game server
Once there is information to share we will post an update in that thread. We tend to not post once every X amount of minutes just to say “Yep, we’re still working on it”, but rather we try to post when we have meaningful information to share.
I’ll go ahead and lock this one now.