While I can appreciate your feedback, Toro, I’m afraid Customer Support has zero involvement in the design and development of the game. The referral to post on the forums was for you to post in a category that was relevant to the topic. In this case it would be the WoW Classic General Discussion forum.
If the focus of your feedback is for character transfers to be introduced for WoW Classic, it really isn’t necessary. Our Developers have already said that they want to bring that feature to Classic as it was originally part of Vanilla. The quote is below but you can find the post here.