So I was charged $30 twice, days apart, and I went to Paypal last night to get a refund for the second charge. I went through the process, I posted screenshots of my payment history on my Battle.net account and my paypal and showed the issue. Paypal said okay and said I’d be refunded the $30 EXTRA that was charged. I have been playing the character I faction changed from 60 and is now 76. The issue is, after I requested the refund ON PAYPAL for the SECOND charge last night, within 10 minutes I was disconnected and now the character that I faction changed has the little cog over the yellow triangle that you get when you faction change or boost or anything… and I can’t play it.
UPDATE: They want me to pay the $30 I was refunded to unlock the character that I already paid $30 to faction change, so $60 in total for a single faction change.