I’ve been seeing a lot of people seemingly talk about this in the past week. Ever since Saturday night (Dec 2nd 2023), I’ve been pretty much unable to play on NA realms from Europe. I’ve never had an issue before, but suddenly I’m getting 1000+ MS, and it seems like as soon as I join a BG or an arena, it just keeps increasing over time, to the point where it’s over 15000 MS…
If I try another game, or even switch to EU servers, there are no issues. If I run WinMTR, speed tests, whatever else, there are no issues. I’ve tried different computers, Lan/Wi-Fi, re-installing the game, resetting my modem, absolutely nothing helps.
What is going on here and how can we push this to have more visibility? Do we need to all contact Twelve99 directly?
Probably something with your ISP. I’m playing from EU and have had zero issues. What I don’t understand is that you’re lagging but you said you’ve run winmtr are you using the right ip? If the game is lagging(high latency/packet loss etc) winmtr would show this - assuming you’re using the correct ip.
Yeah so I’m playing on Arthas. I checked which data center Arthas was on, it gave me the US Central data center which has an IP of 24.105.62.129, which is what I’m using in WinMTR.
I’ts never going over ~250 during the traceroute, but in-game it’s going absolutely wild. I’ve also tried disabling all addons to no avail… I’ve been debugging this for days now. I’m a DevOps engineer so it’s not like networking is foreign to me, and it’s one of the most confusing things to debug… The only weird thing I’ve spotted in WinMTR is that sometimes I’ve got like ~18% packet loss, which is ridiculously high.
I’ll reach out to my ISP, but any game/website on EU servers are loading instantly with no issues. EU WoW has 17ms with no spikes or interruptions.
I’m connecting from Sweden and when I ping the ip(arthas) I have ~126ms latency which is normal for me. I don’t see any packet loss or any issues. I’m curious what route your isp is using. I have 14 hops to that ip.
I’m with Orange here in France. 15 hops with an average of ~149ms currently, but the game is playable right now, with 150ms in-game. It’s sporadic… The next time I get a giant lag spike I’ll report back with precise numbers while it’s happening in-game.
Playing from Japan and occasionally get the same problem. Spikes to 2k randomly, mostly in instances.
That being said, EU hasn’t been that much more stable than NA recently in my experience.
I finally pinpointed the issue yesterday! Orange definitely has a transatlantic subsea cable issue or something, even though no official communication has been made. Here’s what I did:
Using speedtest, I ran a test to the nearest (auto-detect) server in France.
Router → Nearest Orange data center 300 Mbps download, 300 Mbps upload, 5ms ping
Perfect, matches what I was experiencing in EU.
Switched the server to Las Vegas (where the US Central server is located).
Started my VPN client and connected to a server in France, then ran the same speedtest to Las Vegas.
Router → VPN in France → Las Vegas: 200 Mbps download, 200 Mbps upload, 150ms ping
The reason I wasn’t seeing anything abnormal in WinMTR is that latency was not actually the issue, but was being impacted somehow by a ridiculously bad download speed. I guess this explains why it would get worse and worse in battlegrounds or arenas, as the client is downloading lots of information constantly.
I’ve been playing through a VPN since yesterday now and my MS is pretty stable around 115-150.
I am also in France with Orange and I can’t play WoW all of a sudden - I experience a truly ridiculous amount of packet loss which results in serious lag and rubber banding… But I do already have a VPN, and my internet isn’t being problematic with other things.
