I have been a loyal World of Warcraft player for many years, but I am at my wits end with the inability to install and play WoW Classic on my new M1 Max MacBook Pro. I purchased the game and subscribed over a month ago, excited to revisit a classic version of my favorite game, only to be met with installation errors and launch failures ever since.
Despite forum threads showing many fellow Mac users encountering the same problem, Blizzard has provided no meaningful fixes and communication from customer support has been severely lacking. I have wasted countless hours trying suggested fixes to no avail. It is unacceptable that I cannot access content I paid for on a $3000 laptop specifically marketed as great for gaming.
Nearly half a month has gone by without being able to play because of unresolved technical issues on Blizzard’s end. Each day that goes by without a solution is money out of my pocket for a subscription that I cannot properly utilize. Even a few days of this would be highly frustrating, but over two weeks is absolutely absurd.
I love World of Warcraft, but this experience of being a paying customer unable to access your product has left me extremely disappointed. I ask that you please escalate this issue and dedicate significantly more resources to finally solving this installation problem for MacOS users. I want to play the game I paid for, not endlessly troubleshoot. Your fans and subscribers deserve better support than what has been provided these past few weeks.