Experiencing Latency

[Rattlehead-2186248 (Rattlehead)]

Tracing route to 24.105.62.129 over a maximum of 30 hops

1 2 ms 2 ms 2 ms 192.168.1.1
2 16 ms 13 ms 15 ms 072-031-129-173.res.spectrum.[72.31.129.173]
3 22 ms 11 ms 29 ms int-0-5-1-10.tamp06-ser2.netops.charter [71.46.23.63]
4 17 ms 23 ms 15 ms lag-21.tamp05-car2.netops.charter [72.31.7.231]
5 25 ms 24 ms 23 ms lag-12.tamp05-car1.netops.charter [71.44.2.50]
6 13 ms 18 ms 15 ms lag-11.tamp20-car1.netops.charter [72.31.3.154]
7 25 ms 15 ms 15 ms lag-25-10.tamsflde20w-bcr00.netops.charter [66.109.6.42]
8 40 ms 41 ms 26 ms lag-2.pr1.mia00.netops.charter[107.14.16.23]
9 26 ms 23 ms 59 ms ae-15-312.pr0.dca10.tbone.rr.[66.109.9.153]
10 55 ms 57 ms 65 ms ae1-br01-eqmi2.as57976net
11 72 ms 83 ms 61 ms xe-0-0-0-1-br01-eqat2.as57976net [137.221.65.50]
12 * * * Request timed out.
13 56 ms 56 ms 55 ms et-0-0-1-pe04-eqch2.as57976net [137.221.69.79]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Called my ISP and they verified the modem’s connection for zero packet loss (of course that’s fairly local).

Using Spectrum, live in Pinellas County FL.

Bought a new router, didn’t fix the up to 13% packet loss. Verified the packet loss on multiple devices (to a server in Georgia).

Worried about my Modem now or physical connection to the house, curious if there’s anything else going on out there that people are also dealing with these issues.

[Flats-4786 (Flats)]

Edit the thread and move it to the Tech Support Forum where this would belong. Also add a WinMTR to it so that it can be narrowed down more. Run the WinMTR for about 10 minutes while you are experiencing the latency.

[Kershew]

Hey there,

The trace route doesn’t really show any issues but it is a very limited test.

Go through these troubleshooting steps to give us a good baseline network to run some better connection tests from.

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:

The Best Free and Public DNS Servers (February 2023)

We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.

Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.

Let’s try turning off these features:

QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)

Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.

In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.

You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.

Run a WinMTR Test. Do this while playing and actively experiencing the issue, let the test run for about 10 minutes to get a solid data set. Paste the results in your reply if you still need assistance.