Haha see what I do is a few sentences then either a screenshot or a link to their own support to break it up. It still gets misunderstood, but i think thats from them flat not reading everything.
When you have to quote your previous tickets because they asked questions for info you already included… says a lot.
So they admit you were handled by an automated response system at first.
“Fix my thing NAO!! Dum game is badd!!”
They don’t have to. Its illogical to think the few gms remain handle the massive amount of frivilous tickets they see daily.
Illogical? Illogical is my middle name!
Have you seen my T-mog? That shield with that outfit?
That is illogical! Ugh! I canʻt even… gah!
Wheres my dang yak??
As someone who’s worked in customer service for decades, I’m going to share an experience I had.
My original account, that I started in 2007, lapsed for several years. When I tried to get back into it, I found that it had been hacked, recovery email changed, and I no longer had access.
To complicate matters further, I had gone through two separate name changes in three years: one through the courts, one resulting from marriage.
Blizzard CS was able to verify my identity through two name changes and an account hack and get me back into my original account, all within 24 hours.
Communication isn’t 50/50. It’s 100/100. You are 100% responsible for what you bring to an encounter, just like the other person is.
Before you go whingeing on the forums, take a long look in the mirror and re-read all of your correspondence with CS and ask yourself – or maybe ask a friend – if the communication you brought to the table was up to snuff.
How long ago did you go through blizz cs? There is a massive difference between current blizz cs and just 5 years ago. Heck i used to just chat with gms in the chat after they fixed my nonsense and get free stuff just for being cool.
Unfortunately those days are long gone.
Threats in game and talking smack are one thing. I can do that all day and never even report somebody. That part doesn’t really matter
When you start making personal threats on me and my family. I’m talking serious threats that were an issue to me.
I’m not embarrassed by it at all. Cause there is a line as far as “playing with the boys” and that line got crossed period.
I mean, it’s been a mixed bag for me but my typing this at all does demonstrate they are helpful at least some of the time.
My experience was last month.
Gg on 70! How many hours did that take?
That’s quite an enormous assumption. If your entire argument is predicated on that, you either didn’t read my response carefully or you’re actively trying not to understand how Blizzard’s CS can be this bad.
Get real. If it wasn’t “up to snuff” - arrogant language that implies the customer bears some of the workload for customer support - any customer service employee worth their salt would ask for further clarification. Not shelve the issue or send a template based on an assumption, which is itself a failure in communication. No customer ever wants a response - or an attitude - derived from assumption. Or to be ignored. My boss would have had my head over an attitude like this, and he’d be right.
If I expected all my customers to be just short of perfection in their contacts with me, no one would ever see their issues resolved. The average IQ is 100. I adjusted my expectations accordingly and made up for the remaining percentage of communication. It’s not a marriage or a relationship. It’s called doing your job - serving customers.
if more info is needed, then not enough is provided.
it absolutely is up to the user to be concise about their issue.
and yet… “it’s broken, fix it” is still commonplace.
If more information is needed, then customer service can do their job correctly and ask for more information. Full stop. This was addressed clearly in my comment.
i don’t even know why i’m engaging in this.
it’s kind of pointless.
i guess you’ve never heard of the “turn it off and turn it back on again” concept.
or “check it’s plugged in”.
Those dissatisfied with templates or being downright ignored clearly did not have this kind of issue, or they wouldn’t be complaining.
We don’t know what the back and for this here. No quotes or screenshots. Just vaguebooking and venting, while making some pretty wild generalized claims about CS as a whole.
Honestly I slow-walked it with pet battle dalies since I had till War Within to do it. Still, probably 50+ hours just spent leveling him.
When I started in 2017 blizzard CS seemed to be top notch. Actually, I think they might have gone overboard helping me a couple times, lol.
The last years…well, I just expect the auto form letter response, so I dont even bother anymore.
I do recall back in Wrath they character restored me the only time I was ever hacked and sent me all the stuff TWICE.