Exception: ACCESS_VIOLATION

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1

Hey all. For the past couple of days I have been consistently getting this game crash:

Program: D:\World of Warcraft/retail\Wow.exe
Exception: ACCESS_VIOLATION - The Instruction at '0x00007ff69d48d0df" referenced memory at '0xfffffffffffffffff".
The memory could not be “read”.
ProcessID: 49968
ThreadID: 3324

I have tried just about everything:

  1. Verifying and Repairing.
  2. Uninstalling and Installing (Game was also a fresh install previously)
  3. Turning XMP off and on (Game crashes either way)
  4. All drivers are updated.
  5. SFW /scannow in CMD.
  6. Installing the game on a different SSD.
  7. Uninstalling and re-installing all addons and doing a complete UI reset.

I’m at a loss. In game support ticket was useless. Any and all help would be greatly appreciated.

Attached is my DXdiag. I would attach a screenshot of the crash error but they have made that impossible.

Report ID: 6E95D55B-1311-4489-BB22-EFAE27F68022

2

Scroll to the bottom of your report and you’ll see the error reporting section. Each app mentioned in that area may be the cause of the issue (iCUEDevicePluginHost.exe, smartscreen.exe, Aac3572MbHal_x86.exe). Otherwise, it might be related to your 13th gen processor.

2 Likes
3

I will try adjusting my BIOS settings for my CPU and get back to you. It isn’t just WoW that has crashed as a result of memory not being able to be read. Turning on XMP in my BIOS seems to have helped significantly.

I feel as though my extra addons are increasing the memory usage of WoW and causing the crash through the CPU?

4

Highly doubt some addons are crashing an i9-13900K.

5

I have applied these settings to my CPU in my BIOS.

PL1 (Long Term Turbo Power Limit) - 125

PL2 (Short Term Turbo Power Limit) - 253

ICC(CPU Core/Cache Current Limit) - 307

Unfortunately I cannot test these settings for a potential crash for a day or two.

I will get back to you if it managed to fix my crashes. Thank you.

6

Did you ever find a fix for this issue? I’m at my wits end with it personally.

7

I have been having this issue too… hopefully blizz figures out what is up because I dont really think its on our end… I have tried everything others have suggested and still get the same crashes… I think the last patch or hotfix after the patch broke something since I`ve never had an issue like this before. All my other games run fine just retail wow crashes…